Beth W.
PelviRestore - Horrible Customer Service
9/28/2026 I will never order from this company again. I placed the order on Sept 12 for the PelviRestore and in going through the order process which was totally confusing, the order ended up adding to additional products. I notified customer support at support_sculptherus.com to cancel the two additional items--Intimacy Wand! and Vaginal Tightening Lubricant. This email was also sent on Sept 12,2026. I got back an email that it would be forwarded to the team. According to tracking the "Parcel has been packed and is ready for outbound shipping on 9/14/2026." This provided more than enough time for the items to be removed from the order. My advice - DO NOT ORDER FROM THIS COMPANY. I came across PelviRestore while searching for a product to use at home after pelvic floor surgery. The information about it seems promising. However, the website itself is very confusing when you market additional products for discounted prices. I found it hard to tell when the product order was completed.
Response from SculptHerSep 16, 2026
Hi Beth, This is really helpful feedback. When you're in the middle of ordering something, you should never have to wonder whether your order actually went through, and I'm sorry all the extra offers made that unclear. Since you're using this after pelvic floor surgery, please check with your surgeon or care team on when it's a good time to start. I hope it ends up being a real help in your recovery. Sophie SculptHer Team