ScubaReviews of scuba.com

Ordered two expensive lifejackets, only one shipped, charged for both, currently disputing with the company but expect disappointment

Absolutely HORRIBLE customer service. I’d suggest buying gear on Amazon from Amazon. Not Amazon from scubadotcom or scuba.com. I purchased expensive wetsuits from Amazon through scuba.com and was suppose to have free return shipping (per the note in my cart) for each item. When I went to return them, scuba.com charged me $40 to return them! I contacted scuba.com and they told me I’m shit out of luck. They didn’t acknowledge that the products were put in Amazon’s system wrong. Going through my credit card for these liars.

Unfortunately, I have had very bad experiences with scuba.com. For a long-planned trip to NYC, I contacted them in advance to pick up an item in the store that is not available in Europe. The email correspondence was very slow, but in the end they helped me with the order and my credit card was charged. When I got to the store in NYC, I was in for a nasty surprise: the employee simply didn't process the order any further and the goods were not delivered from the warehouse to the store. No reply to emails, no apology.

Ordered a regulator form them and I should have been new, but when I received it it had clear signs that it was opened before and was also missing the owners manual. The regulator also had water marks on it. So call them up and explained it to them and come to find out they are now on back order so I have to wait even longer for the regulator and they would do nothing to try to make thing right.

I had days before a trip. On there website a wetsuit was listed as in stock. I ordered the suit, and a handful of other items next business day. I recieved a partial order and after wasting time on the phone was told the wetsuit was a "virtual" stock item. I have been on the phone 4 times now cancelling orders, tracking orders and getting refunds. SUCH A WASTE OF TIME.

I ordered over $2000 of scuba equipment from them. They shipped in multiple boxes and did not send all items and claimed they did. I notified them immediately and took photos of everything. They have continued to string me along and do absolutely nothing to fix the issue. They never sent my BCD which was part of a kit and they said it was delivered. I never signed for anything either. I have filed a claim with my credit card company and they have refunded my money even though Scuba.com would not. I will never order another thing from them ever. Terrible customer service and they charge you for items that you never receive. Not to mention if you think you are getting a deal with a kit they are ripping you off. They put cheap first and second stages on good regs and expect people not to notice. Bait and switch is what they are doing and not delivering product and charging you anyway.

I ordered three tanks and had to return one. The shipping company says it was delivered and provided proof. After a month of waiting for the company to "research" why I wasn't credited for the return they denied they received the item. Ultimately, they said to take it up with the shipping company and the time to file a claim with the shipping company had also elapsed. $450 lots but not forgotten. Most people were helpful trying to resolve the issue, but Callie S. was dismissive.

Do yourself a favor and don’t sign up. I have unsubscribed multiple times with no results. I contacted them directly and was told I needed to send them the email… uhhh what email would that be???? Total joke unless you like junk e-mail.