ScubaReviews of scuba.com

Avoid seller

i don't know what order you're referencing. i checked online and it says i've have never ordered anything.

DO NOT do business with this company. Waited over a month to get my spear gun and it never showed. On June 30th I returned a Mares Bandit 110cm gun and placed an order for a new 95cm Mares Bandit (#10514418-1). On July 14th I called to confirm that the old gun had returned and the new gun was getting to me in "7 days". Its now august 4th and I called the company to hear they cancelled my order because I didn't confirm for a third time over email that I wanted the gun. Twice I called, once to place the order and again to confirm the delivery, and they still cancelled my order. Scuba.com I've never heard of a company cancelling someone's order because they didn't reconfirm over email. The Spear Gun was a gift and is now way overdue. Once again do not do business with these people. Scuba.com you have lost my business and I expect you to make this right.

Hello, I purchased two OrcaTorch D710 dive lights from Scuba.com (Order #L2025062409004123059). One of the units was defective from the start – it turns on by itself, flashes randomly, and doesn’t respond to the button. I emailed support on July 23 and followed up again on July 26, but have received no response. I’m currently abroad and urgently need instructions on how to return the faulty light and request a refund or replacement. This lack of communication is disappointing. Please respond urgently. — Mirvad Zenuni

They were having a sale. I called and placed an order. They charged me the non sales price. Won't refund the difference. Don't buy from them.

i ordered and paid for a GoPro underwater camera on Scuba.com. They took my money but did not ship the camera. Sent me Invalid UPS tracking numbers. I waited on hold for 1 hour for their "customer service" person located in the Philippines. That person claimed not to understand their own system or how to resolve a non-delivery of an order.

My wife tried to surprise me on my Birthday with a Cressi 5mm 2 piece suit. Got a small tear putting it on. Suit is junk. Problem is Scuba.com treated it as if buying a whole suit and I couldn't return the unworn top half for credit. What a robbery. Guys stick with your locals and never order from these guys...ever. Oh and their Cressi brand s_cks brine water.

I've made several purchases from scuba.com, but this will be my last. I'd never had a problem with previous orders, but one dealing with customer service and they've guaranteed I'll never make another purchase from them (or Adorama or Leisure Pro, since they're all the same company. As a photographer, Adorama was a company I trusted... no more.) My problem is in three parts: I ordered a new wetsuit. Sizing was a concern, but they have a "Pressure Free Fit" guarantee, so I thought cool! We had a trip planned for two weeks out, wanted a new suit, this gives us time to get it replaced if the size is wrong or there's an issue. Their policy states no additional shipping charges for replacement returns. My issue: The size was wrong, needed a bigger size. This was the whole reason we bought it here. Problem 1.) I logged on to do the easy-return process... there is no easy return process. It wanted me to do a full return (minus shipping). There is no option (like their instructions say) to do a resize. Problem 2.) I tried to use the chat feature to get the return started. No answer. It was Friday night and 90 minutes before they closed. I spent that 90 minutes in the queue for chat, and no answer. I figured they closed down early or whatever, I'd try Saturday. They're closed Saturdays. Fine, I'll wait until Monday. Monday comes and I chat again, and wait another hour, but this time I decided to call as well. The call queue said "11 minutes", but I was on for 45 before anyone answered. I never did get a response from the chat, even though I was in the queue and "next in line" three times before getting kicked off the chat window. Problem 3.) When I did get someone, my only options were A- she could process the return, send me a shipping label, UPS ground, and I'd send it back. They'd wait and inspect it before sending me a replacement, also UPS ground. It'd be about two weeks out for a replacement. That's kinda ridiculous, which I pointed out. option B- do a regular return, and buy a new one. They'd give me the refund once they receive and process the new on, but I'd pay shipping again on the new on and they'd deduct shipping from my return. So I'mma pay an extra $40 dollars for their "Pressure Free Fit" policy in a reasonable time. So yeah....I have literally spent thousands at Adorama/Scuba.com, but never again. I'm a firm believer in the idea that "it's not about the problem, problems happen...it's about how you handle the problem." In this case the fix is how to squeeze as much money from the transaction as possible, screw the customer. I'm permanently out.