Matt S.
garbage product that presents itself as…
garbage product that presents itself as a screen recording tool. This product does not record video at all.

Scribe helps organizations capture and optimize how work gets done. Scribe’s Workflow AI platform creates step-by-step guides (no more manual documentation), and identifies the biggest opportunities to improve across your organization. Trusted by teams at New York Life, T-Mobile, LinkedIn, HubSpot, and Northern Trust, Scribe is used by 94% of the Fortune 500 to work smarter, faster, and deliver exceptional results.
Scribe (scribehow.com) has 27 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Claim this listingInternet & Software · El Monte, California
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Internet & Software · Los Angeles, California
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Internet & Software · San Francisco, California
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Internet & Software · San Francisco, California
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Showing 9 reviews with 1 star · Clear filters
Matt S.
garbage product that presents itself as a screen recording tool. This product does not record video at all.
Fares Z.
In less than a hour. I got 7 ads of your product on Youtube. I don't like being harrassed. Since you want to shove me your product by force. I will gladly contribute to lower your reviews rate. As long as I keep receive your forced ads everywhere I go, I will NEVER, to my last breath, buy your app. You lost a potential customer just by spamming him. Good job.
Tom M.
Not reliable. Sometimes it times out, others I can't login at all. If you can't provide a service reliably, don't supply it in the first place.
Caitlin
I Subscribed for a monthly account online- but was charged an annual fee- this was only clear after the purchase went through. It also had the cost as $780 but that is US dollars- so the cost to me, in Australia was over $1,100. I had understood I would be paying the $68 a month- But I have emailed support- called numerous support lines- and unable to get through. I urgently require the money returned. No one is returning calls or emails/support. It is incredibly stressful and I am honestly concerned how I will pay groceries with this unexpected cost.
Response from ScribeFeb 19, 2026
Hi Caitlin, thank you for letting us know here. That's certainly not right, and I'd love the chance to help fix this for you! Could you please reach out to me directly at nico[@]scribehow.com? We don't have any live support, so I apologize if you've seen differently, but I am standing by and ready to help!
Khalil B.
I am a VP at IQVIA and noticed that, on many occasions, Scribe made unapproved marketing claims on LinkedIn stating that "Teams across IQVIA use Scribe to save hours every week". We're trying to figure out how to stop these unapproved marketing claims.
Response from ScribeJan 21, 2026
Hi Khalil, thank you for reaching out to us. I can see that back on January 12th & 13th you were in touch with our team about this and these LinkedIn ads have not been promoted since September of 2025. We are very sorry for the concern this has caused you and your team! To clarify, this was part of a highly targeted, one-to-one account-based campaign on LinkedIn. To personalize our outreach, we used your company name only to people at your organization—not as a public advertisement. I understand how seeing your company name in that context might feel like a broad announcement, and I apologize for any misunderstanding. Thank you for giving us the opportunity to address this. We value your privacy and partnership, and we’re committed to making sure you feel completely comfortable with how we interact on your behalf. Please let me know if you have any further questions, I am more than happy to help! — Nico, Community Lead at Scribe
Salvador B.
It's not possible to cancel recurring billing- In the account settings, there is a fake link titled "Delete Account." When you click it, it says "Please reach out to support to delete your account" and provides a support email. I emailed them without on 5/28 after trialing out Scribe's platform- it's interesting, but not exactly how they make it appear on their landing page. They never emailed me back, and so I have no way to stop them from billing me other than reporting fraud. The kicker: this sort of cancellation by email requirement is literally illegal if you are a CA customer.
Response from ScribeJun 30, 2025
Hi Salvador, Thank you so much for reaching out and for giving us the chance to make things right. My name is Nico, and I’m the Head of Community at Scribe. I want to start by sincerely apologizing for your recent experience. We care deeply about every customer’s journey with Scribe, and I truly regret that we fell short here. I appreciate you taking the time to share your concerns with us. I checked in with our support team and it doesn't look like we ever received an email from you. Could you please reach out to me directly? You can reach me at [email protected] and I'd be happy to assist you with this. Hope to hear from you soon! 🤗
Caroline H.
Their customer service is abhorrent. I've been trying to upgrade to the Enterprise tier for months now. The agents are very adverse to phone calls and would rather type out long emails stated what I've already read on the website instead of actually provid8ing any real support. there is no number to call. Our rep outright told me she will not speak on the phone just to send emails. And a sales rep said he would call, but it;s been hours.
Response from ScribeApr 4, 2025
Hi Caroline, Thank you so much for reaching out and for giving us the chance to make things right. My name is Nico, and I’m the Head of Community at Scribe. I want to start by sincerely apologizing for your recent experience. We care deeply about every customer’s journey with Scribe, and I truly regret that we fell short here. I appreciate you taking the time to share your concerns with us. I’ve followed up with the team, and it sounds like you were able to connect with them and had a great conversation. I'm so happy to hear that. I hope that the discussion was helpful and addressed your questions! If there’s ever anything else I can support you with — questions, feedback, or anything in between — please don’t hesitate to reach out directly at [email protected]. Thank you again for your patience, and I’m wishing you lots of happy scribing ahead! 🤗
Ed A.
We've been engaging with Scribe (scribehow.com) since 9th Dec with a view to explore the features available via their Enterprise offering. Unfortunately, every response seems to take an age. Scheduling a demo for the team took longer than I'd expect and no acceptance to the meeting invite was received from the Scribe BD team leading to confusion over whether they would turn up or not. Organising a trial took the best part of a week and pricing discussions still ongoing 3 months later. Their complaints process is, at best, vague and dismissive. No ownership or resolution. This is before even becoming a customer. Shame - looked a useful tool but let down by woeful communication.
Response from ScribeMar 19, 2025
Hi Ed, we're so sorry to hear about this — thank you for sharing your experience. We'd love to follow up with you and get more information so we can investigate to see what happened here. We hope that we'll get you set on the right path so you can see all that Scribe has to offer! 🤗