ScreenPal Reviews | Read Customer Reviews of screenpal.com

ScreenPal Reviews | Read Customer Reviews of screenpal.com

ScreenPal reviews

Showing 28 reviews with 1 star · Clear filters

Phillip C.
Jun 1, 2022
Problem NOT solved
I have been trying to get help for the same problem form these people for going on two weeks. I put in a ticket, I get one email response and then they disappear. There is no way it should be this hard to get help. This has got to be some of the worst customer service I have ever encountered. And I'm not a free member.
Response from ScreenPalJun 1, 2022
Hi Phillip, Thank you for taking the time to provide feedback. First of all, we are very sorry. We strive to provide our users with a great experience. It doesn't sound like you were able to get the support that you needed in a timely manner. I've escalated this issue to our head of customer support, and you can also contact him any time at [email protected]. Thank you again for sharing your experience. We want to make sure our team resolves these software issues for you quickly so you can continue to create and share videos with Screencast-O-Matic.
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Tore
Feb 26, 2022
Stealing your money og you can not…
Stealing your money og you can not delete your own acount and card info. Their have no customer support or way of contacting them.
Response from ScreenPalMay 19, 2022
We're sorry you had a bad experience with your account, and we'd like to help you get this issue resolved. Our customer support team can help you delete your account if you'd like to, or delete your credit card information if that's what you would prefer. You can email our head of support directly at [email protected] for assistance. And you can reach out customer support team here for any other questions you have: screencast-o-matic.com/submit-a-ticket Thank you for providing this feedback, and we hope we can help you resolve your issues soon.
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Abhinav S.
Oct 5, 2021
LYING TO YOU TO GET YOU INSTALL THEIR SOFTWARE
Making people waste their time. They claimed that the software could record even DRM protected videos too, but I had to waste my time downloading, installing & trying it, to find out that it couldn't!
Response from ScreenPalMay 19, 2022
We're sorry you had a negative experience with our software, and we'd like to help you resolve this issue if possible. You can reach out to our customer support team for assistance with your recordings here: screencast-o-matic.com/submit-a-ticket
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Silverinni
Jul 21, 2021
Horrible lying company!!
Horrible lying company!!! I bought their “lifetime” pro version and not only did I always have trouble loading it (it constantly needed updates and would force me to log into the website and even then refuse to open) a few years later they wrote and told me I needed to pay them: I ALREADY DID!! Why did I have it for three-four years without payment if I had t already bought the lifetime membership!!! She said there was no membership associated with my email then abruptly cancelled my account. I was so freaking mad , if it was worth the time I’d take them to small claims but it’s not, I’m just going to find a better screen recorder that opens better with better features and oooohhhhh I’ll never use this company again
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