ScoutliteReviews of scoutliteworld.com

Ordered and received the Sparko light. Was working fine in the beginning then started getting stuck on red light mode and would not cycle through to white light mode at all. Contacted customer support who replied with a totally unhelpful email not even addressing the issue I had raised. I replied to that email saying what they have suggested as a fix just does not work and have yet to hear back. As a previous reviewer said a very expensive exercise and would not rate company for after sales support!

Awesome little unit, and cost effective Great on fishing trips or out early or late dog walking

Todo hubiera estado con 5 estrellas, pero no contestaron 2 mensajes que envié debido a que no había llegado mi pedido. Una vez q me llegó un correo para el pago de impuestos, todo fue rapido, fluido y sin ningun problema.

The lights came as scheduled. My SO and I like the concept and are finding new uses for the lights daily. The concept is very well thought through, and the lights work well! Our experience has been good, and we recommend these lights.

I like the light, but learned the hard way about the magnet and wearing it on a pocket. Less than 24 hours after receiving the light, the magnet pulled it out/off my pocket and I didn't notice. So, my new EDC light was gone in less than a day. Probably not going to order another, that was an expensive 1 day toy.

Still have not received my order!!!

Very difficult to use, too complicated with when to press the button, and how many times to click it. Also, the first light that comes on shouldn’t be red, that is not very useful.

My name is Seth and I am a supplier quality engineer for Caterpillar in Illinois. Recently, I bought two Sparkos, a green one and a black one, on the morning of that first day I clipped the green one to the bottom cuff of an old pair of cargo shorts. A few hours later, it was gone, my wife, daughter, and I spent the rest of the day searching for it with no luck. At that point I was very disappointed, because I had been excited to get them and losing one on day one was not a good feeling. The next morning, I found it in the road at my daughters bus stop. It had been out there all night through heavy rain, face down on the concrete, and had been ran over multiple times. The surprising part was that it still worked perfectly, in fact the unit was still fully charged and completely water tight. However, the housing was damaged enough that I no longer trusted the battery safety, but the fact that the light still functioned perfectly after that kind of abuse honestly says a lot about how well it is built. Before I ordered I was skeptical about the pricing and thought it was a little high, but after seeing it survive this level of trauma, it makes sense now. I contacted Scoutlite and explained everything. Before they even reached out, I saw an email notification of a shipment in the way, I checked and saw a new green Sparko and the magnetic stand add-on were on their way, shipping covered, free of charge. They did not argue with me, dodge the issue, or hide behind policy language. They then followed up in a response email to my request, took the time to explain what likely caused it, gave practical advice on the best way to wear it to prevent future issues. A company really shows its character when something goes wrong, and even more so through customer service. Their product proved tougher than I expected, and their customer care was even better, this is the type of company that America was built upon, and this is the type of company I choose to support, and I believe you should too. Support the type of businesses you want to see and vote with your dollar. Regards, Seth D.