Scout & NimbleReviews of scoutandnimble.com

Buried in the small print was a no refund non returnable disclaimer on the counter stools I just bought. So despite having read what seemed to be a standard refund and return policy in bold print on this website it doesn’t apply to all goods. You need to read carefully. Scout & nimble refused to help exchange my wrongly-sized counter stools. We will not buy from here again.

Unexplained charge on my credit card. Canceled my order. Refunded and now charged again. Stupid....like I would. It notice a huge charge in my credit card.

I am very disappointed with their customer service. I ordered a piece of furniture that was on backorder, by the time it was available I no longer wanted it and asked to return it. I called many times and no one returned my calls. After multiple attempts I finally received help and was told to refuse the delivery. I refused the delivery and they never refunded my purchase. I have been asking for help for 2 years. My only option at this point into accept a damaged piece of furniture I invested $2000 in. Purchase your furniture somewhere else.

Horrible customer service. After ordering a piece in May with an est shipping time of 4 to six weeks, 5 months later I received a call that my item was available for delivery. It was so long ago I had completely forgotten about it. Of course I purchased something else. No confirmation email, no status communication, no nothing at all. I finally had to request a chargeback through my credit card company, then the threats started by the company, collections, legal action, etc. and for something I never even received. Please proceed with extreme caution and read all the complaints with the BBB. What a nightmare.

What a bunch of dopes. What a debacle. What a dismal shopping experience. The website indicated multiple chairs in stock. I called to confirm before I placed my order. The reality is they had no stock and informed me two weeks later about it. I would have purchased from a known source if not for the deceptive site. To add insult to injury, now I had to either cancel or wait a couple of months for the slow boat from China to bring in this Hooker chair. Once in stock, it took a whole month to truck it to my home. Multiple calls and emails failed to provide timely status. Only after a full month from being charged did I file a credit card dispute and miraculously, on the same day, did my chair get delivered.

Don’t do it. Just don’t. Real reviews don’t sound anything like the “positive” ones they have. When almost all of their reviews talk about how “amazing” customer service was it should be pretty obvious they have pretty severe problems with customer service and are just trying to cover it up. I had all the same issues with this companies service as the other actual real reviewers. Both pieces I ordered were “solid wood” console tables. Together over a thousand dollars. Both pieces are VERY cheaply made and I’ve got to assume they would also consider balsa wood “solid wood”. Their prices are definitely much higher than other places and I only ordered more out of desperation to get two pieces that would fit the space. Never received a confirmation email of the order. Had to call customer service several times just to get the order confirmed. Ps the “24/7 customer service” is just a third party customer service agency that basically can’t tell you anything and is no help. Anyways, items didn’t arrive until 3 or 4 weeks after I ordered, on separate days and agin with no emails letting me know anything. I received a phone call from a delivery company saying they’d drop off the last piece in 2 days. Long story short reading the other honest real reviews that state how terrible this company is and then reading their joke of return policy (freight items are NONRETURNABLE and NONREFUNDABLE. My second item came freight and I had no idea this was the case when I ordered. Wether I should have known or not it wasn’t made clear and good companies don’t work like that) so I’m not even going to waste more of my time to call customer service and ask for a refund. They will just run me around or provide some other reason they can’t or that I should have know. I paid around $800 for one of the tables, they just delivered it an hour ago and my wife and I are trying to decide if we could even sell it for $100. That should tell you everything you need to know. I’d hate for more people to make the same expensive mistake I did. So again, just don’t do it! *** In response to your reply below... As I mentioned, I never received an email confirmation from your company so I do not have an order ID#. The only email I received in regards to this order was a confirmation email from PayPal of the charges to you for the pieces. I added my email to this review as required by every reviewer. You should have access to this. If you’re still unable to get ahold of me please tell me how you’d like to proceed. *** There is nothing wrong with my server. Depending on when your system updated it correctly (because again I had issues with even the initial placement of the order and called customer service) the order was placed sometime between June 4th and the 6th for $1,197.50.

Worst experience, customer service don’t care you spend hundreds of dollars in there business and it takes weeks to come I still have not received my item this is now three weeks later.I called and they basically said they know it unacceptable but still no package at my door.

I ordered a single counter stool to see if it would work in my new home. It was NOT cheap ! The color was off and I tried to return it and was told that "freight items are not returnable." We recently moved into a new home in February of this year and subsequently, no stores were open due to Covid-19. I have ordered from many online stores trying to furnish my home. I have ordered from Overstock, Ballard Designs, Perigold, Wayfair, and Birch and Lane. ALL of these companies have accepted returns without any difficulty. BEWARE!!! I am stuck with a single counter stool that cost over 500 dollars! Sam, Thank you for your reply. There is nothing wrong with the chair. It just doesn’t match. I didn’t realize it was non returnable. The customer service experience was not good as I was told by two different representatives that they would call me back and I never received a call. The representatives were not professional and after I gave them my order number she proceeded to ask me my address etc. I started to give it and then asked “Don’t you have that information?” She said she wasn’t logged in. Then proceeded to tell me she would call me back and never did. The other experience was very similar. Finally, today I was told I could not return it. At least I wasn’t given the run around. If anyone wants a Loom Counter Stool (Sand) that has never been used I will be happy to give you a good deal!