Scout & Nimble Reviews | Read Customer Reviews of scoutandnimble.com

Scout & Nimble Reviews | Read Customer Reviews of scoutandnimble.com

Scout & Nimble reviews

Showing 93 reviews with 1 star · Clear filters

DJLblue
Apr 28, 2021
Im besides myself
Im besides myself. I ordered a piece of furniture September of 2020 that was on back order until end of January/early feb. I called in March, nope it will be in stock end of March. I called beginning of April, they said it’s in stock and will be shipping in a week so I can expect it in 3 weeks to arrive. Didn’t receive an email about it so I called back today. They told me it’s not in stock and will be in stock in May. Not even delivered in May, in stock! The response was, “I don’t know who you spoke to but they were wrong, do you want me to cancel your order.” I would have bought something different last year had I known I couldn’t trust them. Too late now I’m already 9 months invested in this. Where’s your skin in the game scout & nimble? How many bad reviews does it take for you to get your act together?
Response from Scout & NimbleApr 28, 2021
Hello, I am truly sorry to hear about this delay. Our support team is looking into this for you and is going to be reaching out to you regarding the order.
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Dianne D.
Apr 27, 2021
I received a broken Napoli counter…
I received a broken Napoli counter stool Still no resolution after sending requested photos. Pictures required for company and manufacture. Requested that broken counter stool be picked up and get replacement. Still no response I still have no resolution Case opened on 4/22 it is now 5/3 Your site states it takes 2-5 days
Response from Scout & NimbleApr 27, 2021
Hello Dianne! I apologize for any confusion. It looks like one of our support specialist, Hayley, acknowledged receipt of your damaged stool images on Thursday the 22nd and already filed the damage claim with our manufacturer. I also see that she sent an email to you on Friday the 23rd at 10:10 AM letting you know that claims typically take 3-5 business days for resolution and that she will be reaching out to you as soon as it is fully processed. There is a chance that this communication may have landed in your junk mail, so you may want to check there if you did not receive it. Nonetheless, we should have a resolution for your claim this week. Please let us know if there is anything else that we can assist you with while we are awaiting the processing of your claim. Thank you for your patience. Sam
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David
Apr 14, 2021
Awful service
Awful service. Product shipped 3 months after the fact
Response from Scout & NimbleApr 14, 2021
Hello David, I do apologize for any confusion regarding the availability of the item that you ordered. It looks like it was marked as being on backorder at the time that you placed your order. We do our best to display future availability dates to our customers based on what our manufactures provide us with, but unfortunately for reasons that are out of our control, at times these dates can be pushed back. For this reason we display our backorder dates as "Estimated Availability" dates on our product pages when items are on backorder, in hopes that our customers understand that these dates are not exact. However, I am very happy to see that your order did come back in stock and ship out. I hope that your item ends up being exactly what you expected. Again, sorry for the delay and any confusion. Have a great rest of your week!
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Makensie S.
Apr 8, 2021
Do not purchase from here..
I purchased a desk, waited forever to get it, my husband gets the base attached to the desk top and find that the desk in incredibly wobbly. I lay one hand on the desk and it wobbles side to side as if there were no screws attached. The finish of the product is horrendous. I understand I purchased a reclaimed wood piece, but the desk is a splinter hazard and after being put together for 24, the desk has a huge crack down the entire top of the desk... I called in and made a claim. The representative let me know I would get a call on Monday. It’s now going on Thursday with no call.
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Lauren W.
Feb 23, 2021
The worst customer service
The worst customer service. They make every excuse not to help you. I bought two mirrors for $1000. They’re supposed to match, they don’t. And the frame of one cracked down the middle due to poor craftsmanship after ten months of simply hanging on a wall. When I contacted them they said too bad
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Matthew
Feb 4, 2021
They are Liars, Rude & Condescending!!!
They are Liars!!! I oder two sconce back in November of 2020..Item were on Backorder and notice sent and I was fine with it. Another email confirming I still wanted the backorder and to do nothing if I still wanted it. So I call today to check on it and this Rude young girl was so condescending and also admitted they sent wrong emails. So I asked since this was "THEIR ERROR" what they would do....then cam back and told the item is discontinued....so I informed her that is not true and I order them through another website!! NASTY RUDE Employees!!!!
Response from Scout & NimbleFeb 5, 2021
Hello Matthew, I am truly sorry that you had that experience. We will get with our support team to see if we can rectify this issue for you. Again, I do apologize for any your unfortunate experience.
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Theresa C.
Jan 27, 2021
Return policy makes you pay DOUBLE to…
Return policy makes you pay DOUBLE to ship item back. If you’re purchasing from this company, make sure you REALLY want the item!
Response from Scout & NimbleFeb 5, 2021
Hello Theresa, I apologize for any confusion with our posted return policies. Our policies are standard for the furniture industry. We have some products that we offer free shipping and others that require customers to pay for shipping. If you take advantage of a free shipping promotion on an item and decide to return it, customers are responsible for both, the initial shipping costs incurred by Scout & Nimble as well as return shipping costs to return the item. If you paid for shipping during checkout however, then you would only be charged for the return shipping charges. Again I do apologize if there was any confusion with our return policies. Please do let us know if you have any additional questions or concerns.
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Grace
Jan 11, 2021
Not recommended.
Not recommended.
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