Scout & NimbleReviews of scoutandnimble.com

Ordered 4 counter stools. Paid over $500 each. Paid for white glove delivery at $125. Stools were left on porch and upon opening all were damaged/broken and wobbly. Poor quality and poor condition. Now I am being asked to box them up and return them, or load them up in a car thats big enough to transport them and provide proof of donation???...as if anyone would accept, let alone purchase, broken chairs at a donation center. This is absurd. Furthermore, after proving photos and video of all the issues, I still haven't received a refund of over $2500.00. Very poor experience thus far, and it's still not resolved.

We ordered product in November and just received it at the end of May. Covid is your likely excuse, but I call that pretty bad customer service.

I was very excited to receive the sideboard we ordered on back order several months ago expecting to receive it in mid April. When mid April rolled around and we had no word I contacted Scout and Nimble to check the status and we were told it just so happened to ship the day we called- wonderful news! We were then told to expect it to arrive the first week of May. This still did not happen. I called back and was told they would need to check the status, and was then emailed back the next day to be told that it had arrived in my area to the distribution center and I should be contacted by the end of that week (last week) to get it delivered. Another week has now passed. I checked in again, this time to be told that they didn’t know when I would be receiving it, that they were busy, and I would just have to wait. This is completely unsatisfactory. The correspondence up until yesterday was at least professional- this last email was far from it and was incredibly dismissive. When I spend $1600 on a piece of furniture and it’s over a month past the time I was told I would receive it i don’t expect to be treated as an inconvenience for asking where it is each time I’m promised a new date and it passes without any contact whatsoever about getting it delivered. I am extremely disappointed in my experience with Scout and Nimble. This was my first time ordering from them and likely my last. I don’t mind a delay- to a point- what I do mind is a lack of communication about it, then to be dismissed and given no concrete information at all.

I ordered a night stand back in early March and finally received on May 18. I called customer service 3x and never got a call back. I finally spoke to a person and she said item was back ordered and would be in 2 months. The item was delivered in a box and delivery company would not take it upstairs or open package to see if damaged! I got item after 2 months and was damaged. Do not buy from this company as they have horrible customer service

Terrible customer service.

I purchased the Moe’s concrete bar table on 03/26/21. At checkout the company informed me the table would be shipped 04/23/21. Well the promised date came and left and I didn’t receive any updates. I emailed the company and left a message with the answering service on 05/03/21 for updates. The company emailed me a nasty response stating they never charged my card and they’re canceling my order. I only wanted to know when the table would be available. This is a complete joke. I received a response. Oh course they couldn’t find me in the system. I made several attempts to send my order number. However, it’s a non reply email. Unbelievable ****update I received a response from management my order was reinstated and I received a discount. Fingers crossed the table will come in July as promised.

Order was 4 months delayed. Arrived damaged this week.

Worst experience I’ve ever had from start to finish.