Scout & NimbleReviews of scoutandnimble.com

You showed a discontinued item as "In Stock, Qty 2". I ordered (1) and then got a notification hours later that the item was "now discontinued". Stock means IN STOCK!. It doesn't mean "let me check with the manufacturer. In Stock = false advertising.

Order has been delayed over four times - never with any rationale. "You're next in line! When our inventory is replenished your items will be prepared for shipment." They then respond with "all time frames are estimated and not guaranteed" if you write in. Buy elsewhere.

Giving scout and nimble a one star review is generous. They have had horrible customer service. Only when I threatened to cancel my order is when I got a response. They have been very untimely with updates on my purchase, extending my day estimated stock dates multiple times and by months. When I finally canceled my order, they did not seem to care at all. I would never recommend them to anyone.

You have a customer service number that can only take a message and relay to someone to call back - they cannot answer a questions or seek a solution — yet your very friendly recording says you are available 24/7; We placed an order online that said it was available as of January 2022 (assuming your website was not updated) we ordered the item and paid for it along with a rug #SN448383312 — now the order of the 4 bamboo boxes says they are backordered with no expected date. Which is accurate? Are they available as expected in January of 2022 almost 6 months ago or are they indeed backordered. It was a $500 purchase. I have left my name and number with the very friendly and somewhat frustrated voice who had the unfortunate task of speaking with me who guaranteed someone would call me — let’s see how this gets resolved, communicated, etc. I would love to amend this review.

Hi! I love your site but it is so difficult for Canadians to buy anything! It doesn’t seem like you ship to Canada but it would be so helpful if you could at least have Canada as an option for billing address when you check out - was very difficult and time consuming finding a workaround since only states and zip codes were in the drop down. Thanks!

Ordered a replacement for an item that was on back order and I was not advised they couldn’t get until MAY until after the order processed. When I messaged customer service about it they cancelled it gave me credit I then ordered another item. The new order the charger 20 dollars in shipping. When I questioned them they told me that this was because my other order exceeded $250 and qualified for free shipping. When I told them that there was no way this order was gonna exceed 250 because I was substituting for back ordered items they told me that’s not true and started sending screenshots of the item appearing is back ordered. When I told them that the item was not-indicating a backorder status at the time I ordered it off the website And it’s not my fault for ordering it and expecting it to get here immediately and that I would like the shipping refunded to me they refused.

If I could give this company no stars I would. Buyer Be Ware. I ordered 2 in stock chairs, received notification that the items were being prepared for shipment and after 5 days I called customer service to get a shipping date. At that point I was told the chairs were not in stock and no restock date available. I cancelled the order and 3 hours later they charged my card. Items are still listed as available on the site. Waiting for my card to be credited. My bank says it might take 15 days. Absolute scam. Read the reviews on better business bureau. Terrible

Your website listed the item as in Stock, after I purchased the item I received an email saying its discontinued!