Scout & NimbleReviews of scoutandnimble.com

I would NEVER buy furniture from this site again. YOU cannot return it ! Other large online furniture sites have return options but this one does not - I don't know how they compete with other retailers. I bought Four Hands Etta chair for over $2000 - looked beautiful online. It is horrible - like sitting on a rock. There were NO reviews from other customers on the chair - I realize there are no customer reviews on any of the furniture pieces they sell. When buying expensive furniture without seeing it in person, it is helpful to see customer reviews and it is imperative to have a return option. I would NEVER shop at Scout and Nimble again!

Absolute worst customer service I have ever ! Known. Bought an item. Called. Told them it was all bent up… they told me to roll it around. It’s a pouf. I asked if there was anything else I could do. They saw the dents. No!!! Looked at it today. Horrible. Called. They said oh no box ?? No returns with out box. Tried it as a chair. Fell off. I’m over 65. Will have to trash it. The worst.

You name it, it went wrong. Avoid this site so you can avoid the headaches of trying to get furniture delivered timely or in good condition. I've had items delivered that were backordered for over a year. I've had items that were shipped to the wrong address and lost. Then resent only to be shattered upon delivery. The final delivery, was delivered and then after set up for a few months, I noticed the leg is bent. Nothing they can or will do to fix it. Four deliveries, none done well.

I ordered a pair of pillows from Scout and Nimble, and was unable to return them because they do t accept pillow returns. How does an online home decor store NOT accept returns?? It was a lot of money to spend for pillows I will never use and I will never shop here again. Unless you want to be chained to your decisions I recommend you don’t shop here either

Absolutely the worst experience in buying furniture from this place. I have been purchasing items for my new home for the past 3 years and all through the pandemic. Every retailer thus far has been in constant communication with updates about orders. That is, until I bought an “in stock” item from Scout & Nimble 3 months ago. I have yet to receive it and have been forced to chase them around for updates. No tracking info has been provided that I can actually access myself (who doesn't provide tracking nowadays?!); no explanation as to the delay. Every time I contact them, I’m fed another line about it being “shipped today" or it "being loaded and prepared for delivery” ... all miraculously on the same days I contact them. Extremely unprofessional. I would highly recommend staying away from this company.

Don't walk, run from this company. Ordered a $5000 Bernhardt sectional couch with Scout and Nimble with the aid of their customer service. Verified numerous times the correct pieces were ordered. Waited two months, just to receive two left pieces to the sectional. I call in to inform them they delivered two left pieces, only to be told "Berhardt doesn't make a right piece" to the sectional. Which is blatantly untrue as I verified this myself with Berhardt prior to ordering. When the truck arrived with the pieces prior to even opening the boxes I asked them to verify the pieces were correct. Did they do that? Obviously not. Instead they preferred to slam half the sectional into my door frame a few times, scuff my floors dragging the pieces around, and run their nails through the soft leather cushion defacing them. Clearly carrying the cushions by themselves takes too much time. This entire experience has been second rate. Don't walk, run from Scout and Nimble. Update: In response to Scout and Nimbles comment below. Per Bernhardt corporate Scout and Nimble ordered the wrong piece for the couch. Furthermore, this situation is still unresolved after being informed they found me a replacement couch nearly two months ago. Nor has there been any "compensatory actions" - The delivery company that brought the wrong pieces did over a thousand dollars worth of damage to my door, door frame (the door frame was hit so hard with the couch legs that it needs replacement now) and floors. Metro (the delivery) company stopped responding after I sent them the estimates for the repairs. I stand with my initial statement. Don't walk, run from Scout and Nimble.

Ordering was very easy

Originally ordered a console table that showed in stock. Only to receive emails that it was backorderd after i purchased and shipping date keeps changing. A month later still waiting. I was told today i couldn't cancel the order or return the table. So my advice is not to purchase from the company because you dont know when you will truly get it or if you even will like it. And no returns!