Scout & NimbleReviews of scoutandnimble.com

Scout and Nimble has been fantastic. Diana has helped pull together dining room chair set over the course of many months. She sent me fabrics to test and helped me get the best price when I was ready to buy. She also helped me order 2 extra ones when the chairs we chose were about to be discontinued. Will continue to come here for my home shopping needs!

Fantastic, caring customer service! They take the time to understand your circumstance and provide options that clearly show they care about the customer. I will absolutely continue to buy from S&N as I enjoy the curated taste level of the products and have the confidence they will do everything possible within reason to deliver the best experience. Thank You

Diana was so helpful in correcting a wrong shipment and made the process easy for me!

This company is amazing! Diana, my customer service agent, went above and beyond to help me get this little end table that I’ve been wanting for two months. I have a very small space for the table and it also needs to look good with my marble coffee table. It’s hard to judge something online but she worked it out so that if if doesn’t fit or look good I would be able to return it. I almost didn’t buy it for these reasons but she worked it out for me. Hopefully it will work out great and I won’t have to return it but you never know. Please give this company a try and if you have any questions make sure to ask. I am very glad I did and thank you again Diana.

Excellent service! I was kept up to date the entire process. Diana was professional and responsive! I couldn’t ask for better service.

I ordered a piece of art and it was damaged. When I followed up to ask customer service about it Haley could not have been more helpful. She was quick to respond and found a solution to help us immediately. We will absolutely use this company moving forward and are so thankful for the awesome customer service! It’s really hard to find that when ordering online.

I ordered my new desk last year and knew it would be delayed due to all of the supply issues going on but really started to panic when the date kept shifting. I contacted their customer service and was connected to Diana who was absolutely amazing! Not only did she calm me down but she proactively reached out every 2-4 weeks to give me a personal update on the status of my order. She is what every company should look for when hiring for customer service roles. Her empathy, compassion and communication saved me from a breakdown and I am so happy I waited because this office furniture is beautiful!!

I was a little hesitant about ordering from S&N as I don’t personally know anyone who has purchased here before. It is also VERY hard to buy furniture online without seeing it in person, and having a no return policy makes it even harder. The coffee table I wanted was on pre-order so I watched for 3-4 months and made several inquiries with Diana until it was in stock. Diana always had an updated date and answered all of my questions about the product. Once it was in stock, I contacted Diana again to confirm, she emailed back with how many were in fact in stock and gave me a good estimate of shipping turnaround. I ordered the table. The table was actually delivered earlier than I anticipated which was great as I figured it would be delayed due to covid & how long it’s taking for truck deliveries. The 3rd party delivery company was great, super nice guys & they took the table to my living room vs the front door. It was in two boxes but extremely heavy so that helped tremendously. Later we set the table up & it looks great, all went well! I have since contacted Diana regarding a side table, again she’s been helpful & delightful. Side table is also on pre-order, so guess I’ll watch and wait again. Getting furniture during pandemic has been less than ideal but Diana definitely helped in making it go smoothly.