Peggy D.
I gave them 2 stars because I did…
I gave them 2 stars because I did receive the rug as ordered the end of April. What I also received, over a month later was a phone call looking for payment for the already delivered rug. I paid for the rug or it would have never been delivered. I did not receive an email explaining their inability to capture payment because too much time had lapsed on their end, unbeknownst to me, but rather a voice on the other end of the phone asking for credit card information looking for payment for the rug I had paid for, and received. As an on line purchaser I have never had anything delivered that I had not paid for at the time of purchase. I felt like I was being scammed by this company and will not be doing any future business with them. Buyer beware. Peggy D
Response from Scout & NimbleJul 2, 2020
Hello Peggy, I do apologize for any inconvenience with your payment situation. Like most e-commerce companies, we do not save your credit card on file in our system and we only pre-authorize your credit card at the time of your purchase. When your order ships out, our system automatically captures that pre-authorized payment. However, in the case of your order, the attempt to capture the payment by our system had failed for one reason or another. We do not let situations like this hold up the delivery of our customers orders and in your case it appears that we didn't catch it until after you received your item. Situations like this are not very common, but they do happen from time to time, and at no fault of either party. This can occur for a multitude of reasons. The card could have expired between the authorization and capture period, your card could have been stolen and canceled between the time of authorization and capture period, or the most common occurrence would be that your card company simply released the authorization and therefore the payment was no longer valid at the time that we attempted to capture payment. Again, we do apologize for any inconvenience regarding this situation. Please contact our customer care team at (833)857-2062 between the hours of 9 am - 5 pm CST to submit payment on your order. Thanks! Sam Customer Care