Scout & NimbleReviews of scoutandnimble.com

I ordered a bowl almost 3 weeks ago. I have called and emailed this company with no responses. I’m starting to think this company is a scam?

Absolutely one of the worst retail experiences I have ever had. I placed a rather large order with Scout and Nimble over 8 weeks ago, and I cannot get anyone to tell me when it is going to ship. I have spoken to a Customer Service Manager" sever times, and she continues to tell me that this, "is expected this time of year." They are one of the worst companies to try and communicate with. PLEASE do yourself a favor and go someone else to spend your hard-earned money. This company could care less about customers.

I had the absolute worst experience with this company. I ordered a coffee table that cost over $1000 on sale. The table was poorly packaged and delivered to our home by a delivery service. We were moving to a new home and at 31 days we took the packaging off the coffee table at our new home to find the table ruined by what appeared to be a ratchet strap that was too tight during delivery. I called that day and left a voice mail. No answer no return call. I also emailed with pictures. I called again on Monday and resent pictures via email. I got a response that basically told me unless I can send pictures of the cardboard that was over the top of the table they could do nothing. We no longer had that piece of cardboard because of course we took all of over cardboard to recycling that day but the rest of the packaging was intact and also damaged. They said per their policy you have to start a return within 7 days. Well unfortunately for us, since we were moving we weren’t going to unpackage every item we’ve bought to make sure there was no damage… we missed that date. This shouldn’t even be a concern or issue. We shouldn’t have to worry if every item delivered is damaged. Instead of trying to fulfill customer service responsibilities.. they just argued back and forth for days and told me to “have a nice week” they offered 25% off my next order….I am sick over this entire situation and will NEVER shop with this company again or recommend to anyone. So now I have no coffee table and I am out over $1000. Good luck with them. Pray that if you order anything from them it doesn’t come damaged and you don’t miss the return window by ONE day.

I had a horrible experience with this company. I ordered a bed, a cocktail table, and two end tables. They kept giving wrong shipping and delivery estimates. I wasted so much time following up with them. In three months, they delivered only the cocktail table and a damaged end table. After confronting them about the issues and having had more than enough delays, I canceled the remaining order. They did not refund the White Glove Delivery Fee I chose for the bed, stating that it is non-refundable. So, I ended up paying White Glove for a small cocktail table that did not require any assembly or special handling. Stay away from this company. They have a horrible return policy. If you buy something from them and don't like it or receive a defective product, consider your money lost.

A $40 return fee for a light and small mini table lamp does not feel right and is inconsistent with your competitors’ policies. Moreover, I looked into instead exchanging the product (a Poldina Pro mini lamp) for a larger size, but you have priced the 15 inch Poldina Pro $30 higher than every other retailer in the market including Poldina Pro direct. So it does not make sense to purchase this from you. Very disappointed.

BUYER BEWARE of return process. I contacted customer service because they do not have a self serve return process online. I contacted them within the 30 days. THEY dragged their feet to the point that it is outside the 30 day period and now they won't honor my return and I am out the money. I have spent thousands of dollars with this company but they have lost my business forever. Buy from another vendor.

One item was packaged poorly with item exposed to breakage and second item was returned by Fed Ex to vendor due to damaged product. It took over a month to receive replacement. Delivery company had incorrect phone number and could not deliver until customer called company to investigate.

The shipping is wonky. It was supposed to ship fed ex and get here Thursday. It’s Friday. The package is coming Saturday. When you click on the link from the original order it says it is shipping UPS. But it’s actually fed ex. The shipping showed it was in Illinois but now it says it’s in Kansas City. This makes your site seem very Chinese. Not a fan