Scout & NimbleScout & Nimble is an online retailer specializing in furniture & home décor serving working interior designers and design enthusiasts, alike. With a wide selection of products from top designer brands & shoppable designer rooms for every style, Scout & Nimble is a one-stop shop for those looking to bring beautiful, polished style into their home.
Scout & Nimble (scoutandnimble.com) has 639 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Gigi B.
Scout & Nimble is far and away one of the top Design influenced site I have ever shopped. The offerings are always the latest style and trends, they partner with Name Brand Companies, and you can rely on quality and service. Customers Service is exceptional, they are responsive and result oriented. I cant say enough, I love shopping with S&N!
Alexis B.
Scout and Nimble has been a pleasure to work with, particularly due to their customer care manager, Diana Harris. We ordered a kitchen table that we love but after a few months the base started to break and Diana quickly and painlessly resolved the issue for us.
Rebecca L.
Very helpful and efficient
anne C.
Diana Harris at Customer Care was awesome in resolving my issue. It was a tangled up long process but she constantly kept me updated which means so much! Thank you Diana!!!!
Meredith B.
After waiting 4 months and dealing with shipping delays/lack of communication, my bed was finally delivered missing a major piece (the headboard) and with some minor damage to other parts. It was a frustrating experience, but when I reached out to customer service to attempt to fix the issues, Diana H went above and beyond to help me reach a resolution! Can’t say I would have purchased from S&N again based on this first experience had it not been for Diana’s quick and helpful intervention!
Max
Great service. They identified that one of our eight chairs was damaged BEFORE shipping it to us, and then arranged for delivery of the final chair a few weeks later.
Stephanie G.
Scout & Nimble has amazing customer service. Very responsive and get answers/resolutions to issues quickly. As a designer during these times of trying supply chain/logistics issues, having a great customer service team is SO appreciated!! Diana Harris has been wonderful specifically. :)
wendy C.
My Sydney dresser was delayed 4 months, likely not S and N fault, annoying… but I was very pleased with status updates through email and phone. Always accurate, quick and professional. The white glove delivery worked perfectly and again great communication helped. I LOVE the style and look of my Sydney 6 drawer dresser and it’s just what I wanted. But, dresser had issues with workmanship and although I am not someone to complain, I contacted S and N and worked with Diana Harris. She was awesome in guiding me through a process of sending videos and submitting a claim. Again, very responsive and extremely professional and helpful. And it’s important she carried on through the whole process. I hate when you have to retell everything to someone different every time. I am receiving a discount and am very happy with this resolution. So, all it all, it wasn’t a smooth transaction and product not perfect but I couldn’t be happier with the customer service provided. Diana Harris and S and N deserve 5 stars. This is how customer service should be done!
