Scout & NimbleReviews of scoutandnimble.com

Customer service gets 5 stars. They respond quickly and go above and beyond to assist with inquiry! Would definitely recommend.

I reached out to Customer Service after receive the wrong hardware to hang a piece I had purchased. The kit sent was for up to 5 pounds and my piece of art/photo, framed was over 20 pounds. Diana in customer service responded to my email immediately. She was as gracious and accommodating as she could be. She was in regular contact and made the effort to get a couple of options for resolving the issue. Having spent $800 on the framed photo, I was worried but she was there every step and problem was solved. I was so grateful! Thank you Diana! and Scout & Nimble.

I bought an out of stock sofa on August 30th. After reading reviews I was prepared for a long and hellish experience but I didn’t care because I LOVED this sofa. I’m writing this review because my experience with Scout & Nimble was wonderful. I received my sofa today, in perfect condition. Everything went smoothly. The couch was shipped by the date the website said it would be. The freight shipping was faster than expected. When I emailed the freight company for tracking not only did they give me an update but they also kept me in the loop all the way until delivery at the fulfillment center. I paid for white glove delivery so within a few days they called to set up delivery in my home. The delivery guys were great. I have zero complaints. The entire process took 36 days and the communication was fantastic throughout. And I’m thrilled with my beautiful new sofa!

I was having a bit of difficulty with coordinating the delivery of my furniture with the delivery driver. I contacted customer care and Hanna was extremely helpful in getting this resolved and kept in constant contact every step of the way. I am overall very happy with my furniture and my experience with S&N. I wouldn’t hesitate to order anything from them in the future.

I had a great experience with Scout and Nimble customer service, particularly Diana Harris, when dealing with the replacement of a damaged lamp I received. I have been working on furnishing my new house for over a year, and my experience with Diana and Scout and Nimble has been the best customer service so far. Diana responded to my first email request and followed up with me regularly until after the replacement was delivered to make sure I was satisfied. I have never experienced this type of individualized customer service elsewhere (even for much higher priced furniture items), and it was very much appreciated. I will definitely shop Scout and Nimble again.

I am speechless (well almost) at the level of customer service I received after a recent order snafu, which honestly wasn’t their fault, but they still remedied the situation beyond what I was expecting. Diana really advocated for me as a customer to their supplier to make an exception for some damages that they really could have said “not my problem!” about. I believe the damage may have occurred while packing the item (not sure, but also not S & N’a fault), but it was technically a non-refundable and non-exchangeable item. She made sure that I was taken care of and happy with their solution, which I most certainly am. I will definitely be purchasing from them again!

Outstanding customer service!! We had a small issue with an item and they were wonderful with their communication and helpfulness to solve the problem. Absolutely amazing!!

S&N customer service incredible! Very kind and timely, Diana was able to offer me a solution to a shipment issue and I so very much appreciated it. You can consider me a regular customer and I highly recommend them!