Scout & NimbleReviews of scoutandnimble.com

Diana Harris was extremely responsive and helpful. A plus customer service

Your Company and Diana were very attentive to my order from the beginning to my needing replacement. You made it easy and stress free! I am very impressed with your response and service!

I am a first time customer of Scout & Nimble. I found your company when I set my eyes on a set of Bernhardt chairs I was shopping the best price and soonest availability for. To say the least, I was very apprehensive about the no return policy, but I researched the credibility of the company along with views before I finally decided to make my purchase. I am very happy to say the company did not disappoint despite issues with damage during delivery. My chairs were delivered fairly quickly with the exception of some delivery miscommunications from their outsourced team. However, when delivered, I noticed one of the boxes was damaged but did not see any noticeable damage to the chair at the time. Once unpacked, one chair had a demarcation from a sticker, and the other showed a structural demarcation of the frame slightly protruding either from a manufacturer defect or delivery damage. Either way, I am beyond impressed with the customer care and how the company handled this matter. Big thank you to Diana, the Customer Care Manager who handled my order. It was truly refreshing to see the amount of professionalism, follow through, and all around great service that she provided. She is a darn good representation of the company. What would have been a huge inconvenience for me as a customer in an age where true customer service is not as regarded, turned out to be a breeze and very pleasant interaction. Diana was happy to help, did not require me to jump through a lot of hoops and calls to submit and prove my issue. The matter was handled from the very first email I submitted with pictures. My experience has been great and I truly do look forward to submitting my next order. Thank you again, Diana! To any new customer apprehensive about the company and it’s return/damage policies…. Make the purchase. If the rest of the team is as well trained and thorough as Diana, you won’t regret it and will be in great hands.

Everything was great! Just as a heads up, ordered our table in March 2022 and received it December 2022. However, I cannot complain as this was due to shipping. It was backordered after I ordered it but the communication with Haylie has been great and timely! She updated me every step of the way. The piece of furniture I ordered is amazing quality too and easy to assemble.

Online. Easy.

The customer service at this company is the gold standard. It felt like we had a friend emailing us to help us with any issues. Incredible!

My issue was resolved rapidly by a wonderful customer service associate. She was communicative and helpful.

When the initial product we ordered arrived, we discovered it was damaged. So, we contacted Scout & Nimble customer service and were pleasantly surprised not only that they agreed the damage was extensive and unacceptabe, the agent immediately ordered a replacement (at no cost, of course) which arrived in a timely manner.