Scout & NimbleReviews of scoutandnimble.com

Response from Scout & NimbleSep 9, 2025

We’re very sorry to hear how frustrating this experience felt for you and truly regret that the buffet arrived damaged. That is never the experience we want for our customers. For clarity, when your order was placed, this item was listed on backorder with an estimated availability of late July to early August. The buffet did arrive in stock during that timeframe and was shipped promptly. Unfortunately, the piece arrived with issues, and we worked with you through our claims process, which ultimately resulted in a return and full refund. Your refund was issued on August 21st, so it should already have been received. We have also emailed you with your refund receipt for your records reflecting this. Please feel free to reach us at [email protected] if you have any further questions! We deeply appreciate your feedback, and we’re truly sorry again that this experience did not meet your expectations. Scout & Nimble

Response from Scout & NimbleMay 14, 2025

Hello Scott, I'm sorry to see that you had a bad experience with your order. We'd love to help you out with this as we do allow returns. However, in reviewing the communication with our support team it appears you have refused to send an image of the item in accordance with our returns/claims policy to our support team so that they can process the claim for you. If you could please send an image of the item, they would be happy to assist you with your claim.

Response from Scout & NimbleApr 22, 2025

Thank you so much for taking the time to share your feedback. We're truly sorry to hear about your frustration and completely understand how disappointing it can be when shipping timelines don’t align with your expectations, especially when you're preparing to be out of town. To clarify, our shipping and processing timelines are listed directly on the product page under the “Shipping” tab, so you do not have to figure out what shipping type to look for. We also offer a more detailed explanation on our Shipping Information page for those looking for specifics! We do our best to make this information as accessible as possible before checkout, so there are no surprises. Regarding your order placed on April 14th, our cancellation window is limited to 24 hours for in-stock items because we begin processing orders quickly to avoid delays. When your request came in on April 21st, the item had already been processed, packed, and loaded onto a trailer. Since these trailers carry multiple orders and follow a tightly scheduled route, we unfortunately aren’t able to remove individual items once they’ve been staged for shipment. We completely understand that this timing may not work with your plans, and we’re so sorry for the inconvenience. If there’s anything we can do to help coordinate the delivery while you’re away or support you in any other way, please don’t hesitate to reach out. Warmly, Scout & Nimble

Response from Scout & NimbleApr 3, 2025

We sincerely apologize for the frustration you experienced with your order. We completely understand how disappointing it is to expect a smooth process and feel left in the dark. To clarify, your bed was in stock at the time of purchase and remained so throughout. It was actively processing for shipment and still on track for the late April delivery timeframe provided. Since this was a freight-shipped item, an exact delivery date wouldn’t have been available until the carrier contacted you once it arrived in your area. That said, your feedback is invaluable, and we will continue working to improve our processes. We truly appreciate your time and consideration, and we’d love the opportunity to serve you better in the future. If there’s anything we can do, please don’t hesitate to reach out to your customer care representative! Scout & Nimble

Response from Scout & NimbleMar 18, 2025

Hi Karen! We sincerely regret that your experience did our not meet expectations. In looking through the notes on your order, your refund was processed on February 25th. Depending on the method of payment used, refunds can take up to 10-15 business days to reach your account. In researching what has taken place here, it looks like you had filed a dispute with your credit card company prior to the refund hitting your bank account. Once a dispute was filed, the bank, in this case, Paypal, immediately places a hold on the funds until the dispute is resolved. We are working with Paypal and have let them know to release the hold on your refund and we are awaiting their response. We will email you as soon as we have a resolution from them. We’re also glad to hear you were able to find the coffee table with another vendor and secure one of the last few available! Unfortunately, we do not stock this item in our own warehouse, and our supplier’s inventory had been depleted at the time of your order. We completely understand how frustrating this situation has been and truly appreciate your feedback. If there’s anything else we can do to assist, please don’t hesitate to reach out to your customer care representative. The Customer Care Team