Scout & NimbleReviews of scoutandnimble.com

Response from Scout & NimbleFeb 24, 2020

Hello Nell, I am sorry to hear of your negative experience. I attempted to reach you via phone and left you a message as I'd love to help you out with this. It looks like your order confirmation email was sent out immediately after you made your purchase on 02/17. However, that email may have been filtered into your spam folder. Please be sure to check that folder and mark our emails as safe to avoid your server from blocking future communication. It is very important that you do this to ensure that you receive our shipping confirmation email once your order ships out. As for your card being charged. We only pre-authorize payments at the time you place your order. It is not until an order is processed for shipping that we actually collect payment on your order, which was the case on your order. As for shipping timeframes. On the product page and at checkout, your item was labeled as a freight item with the following information. "This product will be shipped via freight due to the size, weight or materials used. Freight shipping is the preferred shipping method for oversized and fragile products to ensure they reach you safely. All products that are in-stock are estimated to ship within 7-10 business days. Please note that some freight items require slightly longer processing timeframes due to additional packaging and palletizing requirements." Again, I do apologize for any confusion or inconvenience on your order. Please do not hesitate to contact us via phone M-F between 9 am - 5 pm CST, or by email at [email protected] with any additional questions or concerns. Respectfully, Linda Scout & Nimble Customer Service Specialist

Response from Scout & NimbleJan 13, 2020

Hello, I do apologize for the inconvenience. We do our best to keep all of our manufacturers stock up to date. For items that are on clearance or low stock, it doesn't happen very often, but there can at times be some overlapping since the items are also being sold by other retailers. That looks to have been the case here and I do apologize. We do have that same table available in a different finish, but it is on backorder until March. If the other finish will work for you, we'd be happy to provide you with a discount on the order for your troubles.

Response from Scout & NimbleJan 8, 2020

Hello Glenn, I'm happy to assist you with your order. I am showing that you placed your order on 01/01 and that your order confirmation email was sent out at that time. I also see that we responded to your initial request by sending out a 2nd confirmation email. It could be that our emails are getting filtered into your spam folder. Please be sure to check that folder and mark it as safe. As for payment and delivery of your order...The payment on your order was only pre-authorized and has not been captured yet. The item you ordered was on backorder at the time you placed your order but it has come back in stock and being processed for shipping. your order will ship out via freight and freight shipping takes 7-10 business days once it is sent to processing. Please let us know if you have any additional questions.

Response from Scout & NimbleDec 18, 2019

Hello Gabrielle, I apologize for the delay of the shipment confirmation. It looks like your order was processed and released to the freight carrier Zenith Freight Lines and we are just waiting for them to release the tracking number to us before you are sent your confirmation email. We are working on obtaining that information for you right now. We would anticipate that you will also be receiving a phone call by the first week of January to receive your order. Please do not hesitate to let us know if you have any other questions or concerns.

Response from Scout & NimbleDec 13, 2019

Hello Carol, I do apologize for any confusion. It sounds as though the 3rd party delivery company may have accidentally contacted you in error to schedule your delivery. We will reach out to them to find out for sure as we know that they do not have your order yet. As for your order, you placed your order on 12/02 and the chairs you ordered ship out via freight which takes 7-10 business days to ship. Currently, your order has been released to the freight carrier but they have not left the dock yet. Once they do ship out, it will take 1-3 weeks to reach your area, at which point you will receive a phone call to schedule the delivery with you. This is outlined on the shipping tab on the product page. https://www.scoutandnimble.com/products/britt-dining-chair-savile-flax?variant_id=ba7504c5-83b8-4cc2-98c9-b6d4b54cc6e9. You will be receiving a shipping confirmation email with additional details once the freight carrier has left the dock with your order. Please do not hesitate to reach out to us at [email protected] with any additional questions or concerns.