Scottish KiltReviews of scottishkiltshop.com

Ordered a fly plaid that said "in stock" with the expedited shipping. A month later there is nothing. Customer service is just one lame excuse after another. Do not order from them.

DO NOT ORDER FROM THEM customer service does not exist after you pay. I ordered a Santa kilt ensemble, and they never shipped it. (Who lies and scams Santa?) I am trying to find someone who actually received their order…cannot find anyone. This may be a scam company. They have done nothing to fix the situation

This was my first Kilt order. I wish I had researched the company better. Customer service is quite lacking and communication is not their strong suit. I was ordering my kilt for an event and left plenty of room for delays ... or so I thought. After I had not received a notice of shipment the week before promised delivery I contacted the company and was assured it was in the "final stages" of preparation. At this point I was getting concerned knowing international shipping is typically 2-3 weeks based on my experience. I kept checking and after the initial delivery came up I emailed again with no reply. Again a couple days later and no reply. At this point I contacted another company and was assured of delivery of basically the same item in time. Literally as I am typing an email to cancel my order I get an email with a USPS tracking number. Knowing it had shipped I knew that a refund was off the table. Turns out there was a 2 week delay between the USPS tracking number being generated and USPS actually receiving the package. I assume that they generated the USPS shipping label when it was delivered to the international shipper, but I never got that information. I ended up getting the second order less than a week after I placed this initial order. Given they do not honor the love it or burn it policy they advertise, looks like I'm out on this order. The kilt itself is nice. Waist is slightly larger than my measurement ( unless they aim for the absolute tightest adjustment on the belts rather than midpoint), and it is slightly short, maybe a quarter inch. Glad I got the second kilt it fits much better. Finally, there was an item missing from my order. It was out of stock, but I was never notified. They just didn't ship it. The reason I'm giving 2 stars is that they were quick to respond to my email that I was missing the matching sporran and quickly received that refund.

Received the wrong sized kilt. After the initial 1 star review left on their site they responded to my emails. The customer service representative(s) insist that it was I who made the mistake. Even after showing them the pictures they requested proving that it was the wrong size. Now they do not want the unused incorrectly sized kilt back and state that to "Please also note that return shipping is normally the customer’s responsibility." And of course they will not refund the money for the purchase.

Absolutely horrendous customer service. I ordered 2 weeks ago today, and added $30 to "rush" the order. Normal shipping time is 3-4 weeks. The item has been sitting with a label created in Jamaica, NY for 9 day now. Fed Ex has yet to receive the item. They also claimed it's being shipped Fed Ex VAT to me, which was 100% a lie. It literally says on the Fed Ex tracking that it's Fed Ex GROUND. (Which is not rush, let alone VAT.) This company lies about rush orders. Not optimistic about what I'll eventually get as far as quality. After this, I don't have high expectations. I've requested the $30 back but they don't answer any messages on their "live customer service" chat box online. LOL Total Joke.

If I could give a zero star I would. I order a kilt and ersaid in my wife's family tartan that was supposedly "in stock", only to be notified that it was not actually in stock and was awaiting weaving. When ordering, I paid an additional $200 because this was not a "standard" tartan, on top of the cost of the kilt and ersaid. I specifically ordered from this company, even though they were more expensive than other similar quality manufacturers, because they were supposed to have the tartan available. I have since been waiting 8 months. I was told in December that the weaving was about to be completed and I should be receiving my order in a few weeks. Only to have that contradicted when I reached out a month later, still not having received my order. It's now 3 more months and still awaiting weaving. If you're order standard or limited universal tartans, this company may ne a good choice. But, if you're looking for something specific, you might as well weave it yourself.

I ordered items that it said would arrive in 2 weeks and paid $30 rush fees, because I needed them in 25 days and did not want to stress. They did not arrive in time for my family photo and have, in fact, NOT EVEN SHIPPED yet. I have reached out multiple times and have gotten form responses with no actual data. I asked for my order to be cancelled, since it has not shipped and I now do not need it- and have gotten nothing. The shipping label was created (in the UAE) but still nothing. I wish I had looked here at the reviews first! RUN- DO NOT ORDER!

Ordered a kilt in a tartan that was not in stock, fair enough they told me it could take an extra couple of weeks. Over a year later, with no explanation to my questions for an update on my order I had to start a Section 75 claim with my bank to get my money back. Avoid at all costs