Scottish KiltReviews of scottishkiltshop.com

This was my first Kilt order. I wish I had researched the company better. Customer service is quite lacking and communication is not their strong suit. I was ordering my kilt for an event and left plenty of room for delays ... or so I thought. After I had not received a notice of shipment the week before promised delivery I contacted the company and was assured it was in the "final stages" of preparation. At this point I was getting concerned knowing international shipping is typically 2-3 weeks based on my experience. I kept checking and after the initial delivery came up I emailed again with no reply. Again a couple days later and no reply. At this point I contacted another company and was assured of delivery of basically the same item in time. Literally as I am typing an email to cancel my order I get an email with a USPS tracking number. Knowing it had shipped I knew that a refund was off the table. Turns out there was a 2 week delay between the USPS tracking number being generated and USPS actually receiving the package. I assume that they generated the USPS shipping label when it was delivered to the international shipper, but I never got that information. I ended up getting the second order less than a week after I placed this initial order. Given they do not honor the love it or burn it policy they advertise, looks like I'm out on this order. The kilt itself is nice. Waist is slightly larger than my measurement ( unless they aim for the absolute tightest adjustment on the belts rather than midpoint), and it is slightly short, maybe a quarter inch. Glad I got the second kilt it fits much better. Finally, there was an item missing from my order. It was out of stock, but I was never notified. They just didn't ship it. The reason I'm giving 2 stars is that they were quick to respond to my email that I was missing the matching sporran and quickly received that refund.

After considerable problems from the outset, I agreed to continue with my order for a Scottish Military Doublet. I received the Doublet wrapped in a paper bag and it looked as though it had been rolled up before shipping. The doublet did not contain the silver/chrome buttons I requested and the collar was tight. I contacted the supplier about the buttons and was told that their staff felt the buttons they used was a better match. I informed the writer that I am not paying his people to offer an opinion, but to simply provide what I ordered. Although the supplier provided a photo of the garment before shipping, you could not tell that the buttons were not chrome. Since then I have been forced to acquire replacement buttons at my expense and look for a tailor to remove the inner lining to replace the existing buttons. This company should not be in business

pour un costume kilt traditionnel commandé (option prioritaire) en février avec le tartan red modern Morrison. reçu mi mars. Au déballage, le costume n'est pas emballé, il est compacté dans un carton, résultat, gros boulot de repassage en vu. Au touché, la qualité du tissu utilisé pour la veste et le gilet n'est pas au rendez-vous, le grammage est fin, très fin. Visuellement, le pire, le tartan n'a pas le bon vert... Alors serte, j'ai payé l'ensemble du costume un peu moins cher qu'un kilt seul écossais sur mesure (600$), confectionné en France ou en Ecosse, mais ce que j'ai reçu ne vaut pas la moitié du prix vendu, surtout vu le cout de main d'œuvre pakistanaise.

1 J’ai commandé mon premier kilt en juin 2023. Kilt 5 verges personnalisé. Au bout d’une semaine on m’a prévenu que le tartan n’était pas disponible. J’en ai choisi un autre, le kilt est arrivé 3 semaines après. Excellente qualité (bien que ma personnalisation n’est pas été prise en compte visiblement). 2 Pour le second kilt (noir, 9 verges, personnalisé), j’ai du les relancer au bout d’un mois car ma commande était toujours « non traitée » (mais bien payée !) et par miracle j’ai recu l’avis d’expedition le lendemain. J’ai reçu le kilt quelques jours après, bizarrement il est identique au kilt 5 verges et n’est pas personnalisé. Au moins la couleur est bonne. 3 (je persiste !) le 3 sept je commande un kilt 9 verges, personnalisé, payé. Le 29 je relance car aucune nouvelles. On me dit que le tartan n’est pas disponible ! Je patiente. Le 6 octobre je reçois un avis d’expédition avec un numéro de suivi qui n’existe pas ! Aujourd’hui le 17 octobre je n’ai toujours pas de nouvelles de ma commande. D’une manière générale leurs kilts sont très beaux, bien fait et tres bon marché. Mais les personnalisations ne sont pas prises en compte et mon coeur hésite entre le mauvais travail ou l’arnaque pure et simple. On m’avait conseillé ce site (d’où ma persévérance) mais je crois que j’ai compris cette fois. A éviter.