Cyn
Wasted $400+ dollars for two tickets…
Wasted $400+ dollars for two tickets that couldn't be scanned at show regardless of all actions to remedy and with venue/Ticketmaster staff help. Customer service not answering calls to resolve the problem or issue refund for useless tickets. Had to buy new tickets at venue. Angry and frustrated. Won't be using again.
Response from ScoreBigDec 28, 2025
We’re very sorry for the frustration and inconvenience you experienced. Our customer service team is available daily from 10 AM to 9 PM EST, and unfortunately, your event began after business hours. We have initiated a claim with the ticket seller regarding your invalid tickets and are currently investigating the situation. We’ve also emailed you directly with the next steps and any information we need to resolve your case. Thank you for your patience as we work to address this for you.

