SciteReviews of scite.ai

I had a trial subscription which I planned to cancel. HOWEVER, the subscription was credited to a wrong email address (!) and therefore I did not even know the sub was active (and have not used the service once). By coincidence I saw that my account was billed 7 days after it has happened and I complained to the customer service I did not want the subscription and that it was even billed on the wrong email address. The customer service argued 7 days after the bill that it was not a reasonable timeline to complain (keep in mind the 14-day term for subscriptions in european law) and just stopped replying after a first email. I will contact my credit card company for a refund.

I coach and edit academic writing, mostly for online doctoral students. The document I got at the last stages was a short quantitative one and thankfully only had seven pages of references. Almost ALL of them were fake or inaccurate, and most maddening of all, had doi's that led to completely unrelated articles once I checked in the library of the school in which I've been an English adjunct for 33 years! What an academic disaster this would have been for the doctoral candidate had I not picked it up. I had to fix all the references (taking about 7 hours) and look up some more with more up-to-date research. Stay away from Scite if you value academic integrity or the stability of your present job or future positions. Can you even imagine the consequences for a dissertation with made up or inaccurate references throughout once it is found out?

Impossível cancelar a assinatura. Scite continua cobrando. Estou na dúvida se é incompetência ou fraude? Lamentável! Uma péssima experiência :(

Unable to cancel the subscription. The company is illegally withdrawing the money out of our bank. Even on each new subscription the token (MCP) of previous subscription vanishes. The company is openly ripping its customers and we are helpless because their customer service is equally pointless of this regard. I genuinely urge others to not subscribe to this site and fall into the same trap as I am in now.

Absolute dreadful company, that does not offer refund and uses all the scammy tactics to keep you in even when you try to cancle. No matter how much you dislike their product and even if you did not use it at all they will not refund your money.

Scite.ai is a scam. They charge you without warning, and if you try to get a refund, forget it, you’ll have to go through your bank just to get your money back through a chargeback. The tool itself is useless too, basically a badly tuned LLM in a messy interface. It doesn’t do anything better than regular LLMs, which are way more reliable. Seriously, just avoid this thing completely.

I found the scite.ai tool to be worthless, so I stopped using the trial after less than an hour on the same day. I then discovered that I had been charged a week later. I requested a refund, as the tool did not provide any value to me, but support refused, stating that they do not offer refunds and would be keeping my payment. Since the issue has not been resolved, I am now opening a chargeback through my bank. Absolutely avoid this company. it is run by scammers.

I cancelled my account hours after the 7 dsy period ended as i had not used the service. I was billed and when i emailed requesting a refund (within 24 hr the payment had been collected) i was told no refund can be processed. I asked the case to be escalated via customer support chat and i am waiting for a resolution. Its a shame they wont assist with a a refund the same day the trial period expired.