SciteReviews of scite.ai

If I could give 0 stars to Scite, I would. I was charged £14 without realizing that I had signed up. I contacted my bank to get my money back as I never used Scite at all for my work. I received the rudest email from scite accusing me of being fraudulent.The pettiness of this company and the need to keep the £14 tells me that they are not doing so great. They demanded to contact my bank and cancel the dispute; otherwise, they would show the email they sent me as proof they tried to resolve the issue. I told them that I would not cancel the dispute and told them to keep the money and buy themselves something nice since they were very desperate to have my £14. Guess what? They kept it, lol. What a shambles of a company. It is laughable. P.S. I did say to them that I would share my experience, so here it is. Very petty customer service, aggressive as well.

I have collected several hundred of My Publications yet there is no mechanism for exporting these en bloc to a dashboard.... surely they should have an export function for me to make a csv file for a cv....very disappointed at how much time I have wasted.

I use Scite as a professor and must say I am disappointed by the AI. It is obvious they need at least GPT-4 instead of the currently used GPT-3, as many queries are not understood. Often the AI gives weird answers or repeated template answers. For example, I asked it to find studies on cultural stress and psychological outcomes. And it could not find anything predicting "psychological outcomes". It took it literally, instead of a wide range of outcome variables. GPT-4 does not make these mistakes. Furthermore, it often provides references in the reference list that are different than those it mentions in its reply. Often the output is also very small. For example, it provides 2 references on a topic that I know is widely researched. Another example of it not understanding your request is one where I asked it to find papers that critique the well-known works on X by authors A & B. And while it finds papers related to the topic, it falsely states that these critique the work by A & B. In fact, it provides references written by A & B themselves! All in all, it is imperative that Scite updates its AI model, because this one is way past its due date.

They offer a free trial and don't remind you by mail that the trial period is ending and charge you immediately. Horrible way to conduct business.