ScispaceReviews of scispace.com

The process was smooth, and the agent was really cooperative,

I trusted SciSpace because of the large number of positive Trustpilot reviews. After subscribing, I noticed something strange: most of those “positive” reviews come from brand-new accounts with only one review. That should’ve been my first red flag. The product itself is extremely disappointing. On basic medical topics it was fine, but the moment I tried anything slightly more complex, it produced incorrect information, hallucinated claims, and completely fake or irrelevant citations. This is unacceptable for a tool marketed as academic. The pricing is also predatory. Even with a paid subscription, you’re forced into a coin system that drains incredibly fast, and the coins are more expensive than the subscription itself. You don’t even see coin prices until after you pay. Overall, SciSpace feels misleading, overpriced, and unreliable. I regret trusting the positive reviews.

I had an excellent experience with Scispace. From the beginning, the support team was very responsive, professional, and patient in addressing my questions. They clearly explained my options, offered a fair solution, and even added payment credits to my account, which I deeply appreciate. It is rare to find such considerate and customer-focused service. I am extremely satisfied and would not hesitate to recommend Scispace to anyone looking for reliable and trustworthy support.

I appreciate your valuable guidance concerning the request for a monthly discount

Thank you. Your services are excellent.

Used SciSpace for my studies in my Master's Degree and had a very positive experience. The service itself is a powerful tool for researchers. Recently, I finished my studies and I didnt realize my annual plan was still ongoing. I got charged and contacted their customer support team immediately regarding a subscription refund. The support team promptly assist me on this matter and was incredibly professional and efficient. They immediately confirmed my cancellation and processed the refund very quickly. I received the confirmation that the refund process is done and the entire interaction was hassle-free. Highly recommend SciSpace not just for their platform but for their outstanding customer service.

Appalling. Will not load what I have input and keeps giving me data wheel with no output of any substance. Firm believer ai is a tool not the answer but this tool is bad. Tried to get in touch for support and they fob you off and take hours to reply. Credits for the "premium" aren't nearly enough even for me which is a very bit part engineering paper author. I paid for the year and asked for a refund. Quickest buyers remorse I've had in a long time. Do not buy.

They provided comprehensive answers to all my queries and addressed all the issues I raised, resolving them in a manner that met my satisfaction.