Schwinn BikesReviews of schwinnbikes.com

Ordered a bike online direct from Schwinn website and it was never delivered to the correct address. The tracking info showed they kept trying to deliver to the wrong state - Arizona when I live in New Mexico. Contacted Schwinn and they started an investigation with their delivery and concluded it was delivered so I would not receive a refund or resend the bike purchased. Absolutely horrendous customer service- I paid for a bicycle and never received it and they aren’t doing anything about it. They did reply to my emails but in the end it was a waste of my time and money. Will be filing a dispute with my credit company. 100% do NOT recommend ordering from them.

Bought a Schwinn bike for my kid for Christmas, and the bike was defective on assembly. Contacted warranty department which sent a replacement part which still did not fix the issue. So contacted the warranty department again with asking for assembled bike and return of the current one. The warranty department was useless on the second reach out. Was informed to returned the bike to Amazon and let Amazon ship it back to us. Contacted Amazon and Amazon was puzzled as to why Schwinn cannot just have the bike shipped directly to them. At the end of the day Amazon Customer Service came to the rescue and setup everything plus a box for me to ship the defective bike back to Amazon.

I bought my bike on 3/26/21 from Dick's Sporting Goods. For 2 weeks everything was great. Then out of nowhere a knocking sound appeared. I called up customer support and they sent out new parts. Said parts did not work after the tech fixed it. They sent out new parts again. Delayed for weeks. I called to rush the parts. They send out a different part to fix the bike. WRONG PART. They set up an order for another bike part. 6 weeks I will have to wait. Do not order from Schwinn. They are a fraud. I will be calling everyday to get a refund on this piece of garbage. They failed every aspect of a great business.

I have the Schwinn IC4 Spin bike. I am trying to leave my review on their website, but of course, they make it as difficult as possible to do so, probably because they know the reviews will all be so bad. DO NOT BUY THIS BIKE. I did a lot of research prior to buying this bike, and I noticed that a lot of people complained about issues with either noise with the pedals or one pedal falling off. Well, BOTH have happened to me. Pretty much instantly, I started to notice these issues with the bike. It sounds like I am running over a duck each time the pedal rotates, and the left one just flat out fell off during a ride. I bought this bike as a cheaper option to the Peloton, and I can't even use it now. I called the company, and they said the replacement parts would take 2 weeks. Well, 5 weeks later they are here. I was told that the shipment of the parts would trigger a tech to call me. Well, the parts have been here for days now and nothing. I called 3 days ago, and I was told I would hear from someone soon. Nothing. Now it has been at least 6 weeks. I have not been able to use the bike all this time. Research the pedal issue. I am far from the only one who reported this issue.

Worst experience ever. Will never buy another thing from Schwinn bikes. They do not care about customers. Weeks with no response

I have been experiencing a clicking sound with my bike, I contacted customer service via email several times with no response. If you have an issue or any questions you are on your own.

Dear Schwinn, make your bikes less complicated to assemble! Sincerely one pissed off costumer!

I am extremely disappointed with this company. Wanted to gift my sister a bike for her birthday but instead I received a disaster of a bike. It was a real slap in the face unlike no other. Bike came scuffed like it has been tossed around like some sort of rag doll. The basket for the bike was also scuffed and was dirty like it was previously used. Bolts and screws didn't even come in a bag, instead they were just thrown into the box and i had to search through the box like a kid looking for candy when the piñata breaks. One of the brake cables were clipped at the end so the brakes served no purpose other than aesthetics. And to top it all off the bike didn't even come with handle bars. NO HANDLE BARS. I will not be buying from Schwinn ever again.