AJ
Kaplan Decides When/How You Can Study
I purchased the CAIA Level 2 materials on December 1st, 2020 (EssentialPlus package). They were supposed to come with 2 practice exams (part of the "core" section of the materials) and 1 mock exam (part of the "review" section of the materials). It's February 23rd and my test is on March 8th. All 3 exams, both practice and mock, are still not available on the online portal. I contacted customer service and the answer was "sorry, tough luck". Additionally, I was told that these practice exams are "review" materials (despite being part of the "core" materials on the website) and that they get released right before the test window. So I paid $800 for test materials, and basically got shorted 3 practice exams because Kaplan apparently gets to decide when candidates can study the materials that they paid for in full, in advance. That's not how Kaplan structured the CFA materials when I took that test. It's a bit absurd that they won't even entertain a partial refund for the materials that they haven't even provided me yet. I would try UpperMark or Wiley for CAIA test prep materials.
Response from Kaplan SchweserMar 1, 2021
Hello AJ, Thank you for your feedback regarding your Kaplan experience and materials. I sincerely apologize for the service you have received and the inconvenience the delay in materials has caused you. This is not a reflection of how Kaplan values our customers. If you could provide an internal identifier such as your email or an order number, a Customer Support leader will contact you so we can provide a permanent resolution while personally apologizing for your experience. Thank you, Alicia Kaplan Customer Support



