Schwank GrillsReviews of schwankgrills.com

Disappointing customer experience: Immediately after placing the order this review popped up. I didn’t engage with anyone to place the order so in my opinion this review request is premature. I ordered the grill on 12/30 and the unit was not shipped until 1/9 with no communication on expected times to receive the order which could have been helpful. My grill was delivered on a Friday night and after attempting to assemble it, the grill plate itself doesn’t raise or lower level, only the front raises up and the back remains at level one. Since it is the weekend, there is no one available to speak with in customer service. Customer service alone is the reason I am rating low at this point since I have not been able to use the grill. The customer contact number doesn’t list the hours of operation which is frustrating in and of itself. I went with this company because it was made in the USA but I could have already received and been able to use another brand.

Tried to apply Christmas2023 and then AnthonyMD for $150 discount. Neither worked. Please apply or I will cancel.

The igniter is faulty and after a dozen emails back and forth they want me to send it back but since I no longer have the packaging they asked me to pay for a new box. I can see this is going to be a great headache so I’ll just absorb the loss. I expected better service from an American company. Also the design is not great as the cook and drip tray are not connected. It requires you to move both separately which of course results in dripping fat either outside the grill or inside the floor of the grill depending on the direction. Sadly I recommend you avoid Schwank. Update to Schwank reply: Yes I am aware that you print that I must save the box if I want to have your manufacturing defect repaired. Good luck with that approach. Weber never referred me to fine print to save my boxes. Your suggestion to change the order in which I move the drip tray still results in fat dripping into the bottom of the grill. They should be traveling together. To be fair it looks like the Otto Wilde has the same problem.

Either we have a bad gas valve or a bad thermocouple. Thermocouple looks like it was put on with a pipe wrench. I’ve contacted customer service they’re going to send out a new grill.

Doesn’t heat up hot

I received the grill purchase with in 5 days. June 22nd. The box showed damage and was not taped well or was re-taped. Photographed. I pulled out checked quickly and placed on indoor table then left for vacation the next day. Upon return 8 days later when hooking up I noticed the back was bent and deformed. Then looking closer at the inside packaging it was dropped in the box. The unit is over 70 lbs. As an engineer its clear the packaging corrugated cardboard is not sufficient to take a drop and prevent damage. Others complain of the same. Need to reduce the profit and get a better shipping container design and reduce quality problems. I emailed and quickly got a return label and sent back in original box that day. Now 3 weeks later no one at Schwank can tell me what happen to it after it was received back 3 days from date sent back. So much for spending $1250 for nothing and now no grill to cook out this entire July or when? As of July 26th still no knowledge and no plan to replace. Not happy I wasted my money. Terrible customer service in the end. So much for wanting to buy product from a US company.

Unit was only used a few times and a sensor went and it had to be returned for service. I found out it is not user serviceable at all… not even for the igniter! Something I wish had been communicated to me when I bought the unit less than a month ago. I would not buy it again for that reason … Sure the seer is good BUT I have an old Weber it came with a 10 yr warranty I have kept it going over that time easily all by myself. A good thing is The company did arrange for Ups return ship & labelling and I brought it to the depot on going The shipping alone to repair will be an ongoing burden let alone having any igniter changed . When a 5$ part is all that is needed but the user is unable to service it. I have no idea if the Manu would sell you parts as their policy is that the grill is NOT USER serviceable… What happened to the right to repair? Not everyone has a 2 decimal place IQ Addendum, while the manu claims that the temperature is too high for service by the end user, there are other gas certified technicians who would be local and could do the work if parts were made available to them. I guess they are using the Tesla approach rather than the right to repair locally or by yourself. Outside of the time to ship they did fix it rapidly when it arrived ... which is stellar! History of repair... label created jan 18 from Can Drop-Off Time: at UPS 01/20/2023 12:53:59 PM 01/26/2023 10:43 Delivered WAYNESBORO, GA, US 01/26/2023 9:36 Out for Delivery Augusta, GA, US _____________ 01/18/2023 18:15 Label Created Canada

So disappointed in this purchase. So so expensive. Meat doesn't taste as good as it does on a traditional grill and the surface area is so small it is inconvenient and difficult to return and they don't accept returns after one use.