Schwank GrillsReviews of schwankgrills.com

Response from Schwank GrillsSep 19, 2025

We’re very sorry for the frustration and disappointment this caused during the holidays, especially with a gift order. High demand created delays, and we should have communicated this more clearly. Your feedback is valuable and helps us improve our communication and fulfillment during peak seasons. We truly regret the inconvenience and hope you are enjoying your grill.

Response from Schwank GrillsSep 19, 2025

We’re very sorry for the frustration and disappointment this caused during the holidays, especially with a gift order. High demand created delays, and we should have communicated this more clearly. Your feedback is valuable and helps us improve our communication and fulfillment during peak seasons. We truly regret the inconvenience and appreciate the chance to make things right.

Response from Schwank GrillsSep 19, 2025

We’re very sorry for the confusion and frustration this caused. The 5% discount for signing up to our emails applies to individual Schwank grills, but unfortunately it cannot be applied to bundles. We understand this isn’t immediately clear at checkout and appreciate your feedback, as it helps us improve how we communicate these details. If you’d like, please reach out to our team directly at [email protected], and we’d be happy to discuss other ways we can assist with your order.

Response from Schwank GrillsSep 19, 2025

We’re very sorry to hear about your experience and the disappointment this caused during the holiday season. We completely understand how frustrating it must have been to be left uncertain so close to Christmas, especially when this was meant as a gift. While high demand during our holiday promotion created unexpected delays, we recognize that this should have been communicated more clearly upfront so you could plan accordingly. When situations like this happen, we try our best to offer free items in compensation for the delay, as we never want our customers to feel let down. Your feedback is extremely valuable, and we’re taking it to heart as we work on improving both our communication and fulfillment during peak seasons. We deeply regret the inconvenience and frustration this caused and appreciate you giving us the chance to make things right moving forward.

Response from Schwank GrillsSep 19, 2025

We’re very sorry to hear about your experience and the disappointment this caused during the holiday season. We completely understand how frustrating it must have been to be left uncertain so close to Christmas, especially when this was meant as a gift. While high demand during our holiday promotion created unexpected delays, we recognize that this should have been communicated more clearly upfront so you could plan accordingly. When situations like this happen, we try our best to offer free items in compensation for the delay, as we never want our customers to feel let down. Your feedback is extremely valuable, and we’re taking it to heart as we work on improving both our communication and fulfillment during peak seasons. We deeply regret the inconvenience and frustration this caused and appreciate you giving us the chance to make things right moving forward.

Response from Schwank GrillsNov 4, 2024

Hi Will, very sorry to hear that you had issues with our checkout system. This sounds like a technical bug and we will have our IT company look into this right away. In the meantime, if you contact [email protected] our customer service team can assist you with this.

Response from Schwank GrillsNov 15, 2024

Hi Arthur, our customers always come first! Sorry to hear that you had a bad experience, can you please call us at 1-888-677-2649 and ask for me directly. I would be happy to speak to you about any issues you are having.

Response from Schwank GrillsNov 15, 2024

Hi David, sorry to hear that you are having issues. Can you please contact [email protected] and we can assist you with this issue?