Schwank Grills Reviews | Read Customer Reviews of schwankgrills.com

Schwank Grills Reviews | Read Customer Reviews of schwankgrills.com

Schwank Grills reviews

Showing 14 reviews with 3 stars · Clear filters

Amy Y.
Nov 23, 2023
Why?
Not exactly sure why I would receive a survey immediately after purchasing online? There is nothing to rate yet. No communication from customer service. No shipping notice. No product received. So why the solicitation of a review at this point?
Response from Schwank GrillsNov 15, 2024
Hi Amy, sorry to hear that you were unable to contact our customer service team. The reviews are automatically sent when you order to review the order experience, you will get a product review a few weeks after your order. Feel free to contact us at [email protected] or 1-888-677-2649 and we would be happy to help!
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Sean F.
Jun 16, 2023
Could improve user options
Website was easy to navigate. It was difficult to make a purchase experience because there was no user manual for the product to determine if the the size of the grill would fit my space. Upon checkout there was no option for delivery service. For example 2-days or 7-days.
Response from Schwank GrillsSep 18, 2025
Hi Sean, thank you for your feedback. We’re sorry it was difficult to find the details you needed at the time of your purchase. Back then, our grills were shipped through standard carriers without tiered delivery speeds, and we understand how that could have felt limiting. Since then, we’ve added more FAQ resources online and now also offer multiple shipping options, including priority, 2-day, and express overnight service. For any specific questions, our team is always happy to help directly at [email protected].
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Bruce G.
Feb 21, 2023
I have called 3 or 4 times over the…
I have called 3 or 4 times over the last week. No one answers the phone and I never get a call back. My grill is defective, and I need it repaired.
Response from Schwank GrillsFeb 21, 2023
Hi Bruce, sorry we missed your call. Our customer service team is not open on the weekend and Monday was a holiday for us. I'm glad we were able to reach you today and schedule you in for a warranty repair. Feel free to contact us if you have any other questions!
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John R.
Sep 2, 2022
Didn’t return my Texts
I joined with email and text and tried the chat with no reply, was going to order a different brand and then my wife texted 6 hours after and did get help and we placed an order. Timeliness was disappointing.
Response from Schwank GrillsSep 15, 2022
Hi John, sorry to hear that nobody responded to your text. We just switched text messaging systems and we were having technical issues unfortunately. Nevertheless, we are happy to hear that someone texted you back and you placed the order. We hope you love the grill!
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Gary R. G.
Jul 11, 2022
Schwank took good care of me in the…
Schwank took good care of me in the process of fixing my new grill and returning it to me.
Response from Schwank GrillsSep 17, 2025
Hi Gary, thank you for sharing your experience. We’re glad to hear that our team was able to get your grill fixed and returned to you, and we truly appreciate your patience at the time. Should you ever need support in the future, please don’t hesitate to reach us at [email protected]
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Michael C.
Mar 16, 2021
Cleaning is a painful
Cleaning is a painful
Response from Schwank GrillsMar 16, 2021
Hi Michael, Thanks for the feedback! We do have some cleaning tips that we will send you in an email to keep your grill looking brand new! Let us know if you have any questions.
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