Charles SchwabReviews of schwab.com

I have only used Charles Schwab for banking, not for trading/investment, so my perspective is limited. I opened an account nearly ten years ago because their checking accounts don't charge foreign ATM fees and I was doing a lot of international travel. Aside from the benefits of these waived fees, what I am most impressed about is the great customer service I always receive. I have sporadically had to call their customer service number for issues managing my account and they are the best! Always available, always polite, always helpful. I normally aviod having to call any company's customer service hotline but I genuinely don't mind calling in to Schwab because I know their agents are so friendly and that they will resolve my issue efficiently. They have the gold standard for customer service representatives.

I have had only great interactions with this company. I've been with CS for almost a year now. Wonderful international travel perks(great exchange rates, returns on expensive withdrawal fees), helpful with investments, and easy online banking. Super responsive if I've tried to contact them about anything as well.

Mostly banking experience. Schwab bank out-do every other brick and mortar bank in terms of problem-free banking and online experiences. It can't beat local branch who provides local services, but the benefit is simply unmatched. ATM fee reimbursement feature is next to non.

One of the best brokers I have ever worked with. For beginners and advance

Since 1981 I have been with Schwab. For a few years, I was away. My first dealings were 3 Shares of AT&T. That added much to my enthusiasm. Just like a person talking to Elon Musk and speaking; “I am a graduate student. I have 1 share” His talk was the future and today I am sure it is developed. I am sure about some things. Schwab is something I am personally proud of as an adult, not the same kind of money at 28 but at 68 something similar in the scope of “form and substance”

Class. True class. Talked with about 5 customer service reps and they all helped me with such grace and kindness. Especially Trenton, Kelly, and Mrs.Holten

Been a customer for 40+ years. Love it! YIKES, I THOUGHT MY INITIAL REVIEW NEVER GOT POSTED -- I got a message asking me if I wanted to finish editing it when I wrote another review. SORRY for the overkill. I've probably had hundreds of interactions with this company's personnel though I conduct most transactions myself by logging in to my account at its very robust www-site. I regularly do in-depth securities research, create watch-lists, modify security alerts and regularly transfer money in and out. I've never had a problem with executions or anything else. When I have had to speak to someone, I've found them universally knowledgeable and polite. I don't think I've ever been on hold for a minute. I was appalled by the negative reviews on this site. They run completely counter to my experience. This is a recap of my most recent interaction which took place last Sunday afternoon. I called to find out if I could trade a recently listed stock on the London exchange -- one that has not been reviewed by the SEC. They told me that had not yet reviewed the company, but would do so as a result of my call. They said it would probably take a couple of days to complete the due diligence. They also advised me about the protocols and fees involved in trading overseas securities that are not listed in the US. I received an email very early on Tuesday informing me that they had completed their review and were now able to trade that security. The email gave me a toll-free # to their Global Markets desk. I called one hour before the London exchange closed and was able to execute a trade within 15 minutes. What's not to like. I wanted to give Trustpilot review readers an overview of the company. I got carried away. I sound like an insider or, at least, a shareholder. I am neither -- my only relationship has been as a customer. But here's a bit of what I learned. • Schwab is a global company with over seven trillion dollars in client assets. • It has 32 million brokerage accounts and over 1.5 million bank accounts. • It executes over eight million trades on an average day and has 32 thousand employees. • In the past year Schwab has received: the 2021 Best Online Brokers Recognition from Investors Business Daily; the 2021 Best in Class Overall Recognition from Stockbrokers.com; the 2021 Highest in Customer Satisfaction with Direct Retail Banking from J.D. Power as well as making Fortune's listing for both Most Admired Companies and 2021 America’s Best Large Employers Recognition. There are many more. Schwab's mantra is "putting customers first". That's been my consistent experience.

I have been very happy with the services I have received during my years (3 or 4 years) with this company. Their banking platform is far better than any banking institution available to me when I used to live in Canada. Though, it should be noted, their trading platform is rather clunky and dated, if that's a service you require than I'd rate this 3/5 stars, but as I am not an active trader myself it is a non-issue. On the occasions when I have needed to contact support, it is usually a response within a very reasonable amount of time. Overall I'm very happy with the service received and i have recommended them to friends who haven't voiced any complaints to me themselves.