Charles SchwabReviews of schwab.com

I opened a new Schwab account trying to get in on the space x IPO. Their minimum is 100k so I deposited almost double thinking they would treat a new high customer good by giving me at least half of what I asked for. Instead they gave me 46 shares. Ridiculous. That’s how u treat a new customer?? Crazy. Don’t bother with Schwab, they only treat their long time multi million dollar customers first. 👎to Schwab. Ralph W

It took 4 calls to roll over a 10k Ira. Stretched out over 3 weeks. This involves an old 401k already in Schwab to move to IRA still in Schwab. I’m glad I am not taking the money out. It will probably take a year.

This review is mainly about Schwab's custodial accounts and setting up a contingent custodian. They do not cover the event of a under age beneficiary having a contingent custodian except by sending you a paper form thru snail mail. VERY POOR PLANNING by the legal dept and the Accounts dept. I wish TD Amtrd had bought Schwab instead. TDA was far advanced than CSchwab.

Schwab’s handling of the SpaceX IPO was disappointing and unacceptable. For such a high-profile offering, clients should be able to rely on accurate, consistent information. Instead, I encountered confusion, contradictory guidance, and poor communication throughout the process. Schwab’s lack of coordination and accountability made an already time-sensitive opportunity unnecessarily frustrating.

Calls to the Pledged Asset Line get disconnected without being connected to a representative. The Schwab Rocket Mortgage line does the same. When I called for "live help" after 30 minutes of being bounced around and on hold I finally hung up. Schwab is supposed to be a good company, this is not reflected in their customer service. It's horrible.

Hold time > 15 minutes , had to hang up !! What happened to Schwab - did they lay off all their staff ??

They won't wire my funds for a real estate purchase. be reviewed by fraud/loss prevention. Say it has to asked alot of questions including the address of the property and then for a copy of the settlement statement. None of their business. So they are holding up the closing.

Horrible and more horrible. FAQs don't come anywhere near answering a question. You are constantly asked Want to open an account?? Want to open a bank account??? You cannot ever login and when you try to reach customer service it's a nightmare and you're on hold for 42+ minutes. They do not care at all about clients and they offer no help with anything. Horrible horrible company and my account was sent to them. So sad and so ridiculous that the company brags it does great things for clients. IT DOES NOTHING AND YOU CANNOT REACH ANYONE.