Charles SchwabReviews of schwab.com

What the heck happened??? TD Ameritrade had such a useful and very clearly organized website. For a very long time after the formal acquisition by Charles Schwab we were told how much better the web experience would become once our accounts are completely moved to Charles Schwab. Who develops their trading platform??? Charles Schwab's website absolutely "sucks". It's almost unusable. Lot's of important information is missing, it is extremely slow, and their accounting of transactions during the TD->CS move is ridiculously confusing and seems not to add up on first sight, because they lump together some transactions while they itemize others. The customer has a very hard time understanding why their accounts apparently lost money during the move from TD Ameritrade. I am definitely exploring options to move my Roth IRAs somewhere else where I can actually invest money in a similarly convenient way as was possible with TD Ameritrade. Whoever was in charge of the merger should have made the executive decision to keep Ameritrade's platform and retire this ridiculously limited Charles Schwab trading platform. The lack of functionality is appalling.

I have used TD Ameritrade for years and was very happy. Then they switched to Schwab and their site is terrible. I will be switching soon. Any Ideas?

Unfortunately Schwab bought TD Ameritrade. So my account got transferred. What I can say about their customer service is that they hired totally incompetent people who cannot solve a simple issue as they got some very serious reading comprehension problems.

Also was a victim of the TD Am merger. The mobile app is very basic and does not provide any streaming at all like TD A's app which is now gone . Singed up with Fidelity and now have a streaming graph very much like the old TD A app!! so long CS!!

Charles Schwab purchased Ameritrade. I tried to close the account for two months before it crossed to CS. Unfortunately, the scam they ran was I could not close my account online, and when calling in the message, they were overwhelmed with calls, and operators were unavailable is as far as I could go. Charles Schwab assumed my account, app, website, and customer service were a nightmare. After providing five forms of personal information on the phone, they said they needed two more. I asked them to close my account, and they told me additional authentication in the form of a survey would be required. I lost my voice due to complications with my disability. I logged into the desktop version and searched for information on how to close my account, and there is NO INFORMATION OR OPTION TO CLOSE MY ACCOUNT. Not legal. I pulled up the chat and repeatedly asked for a link to account closure documentation and to forward me forms to close the account and they refused. Customer service said I could only complete the report with a call. I asked how that was ADA-compliant, which still needs to be answered. I looked for ADA-compliant policies and documentation, and there wasn't a link on the website. I am a person with a disability, and I requested a written way to close the account and was not provided one. The chat attendant shut the chat down, and as I was copying the conversation for documentation, the last 12 minutes were deleted! The part where it showed Deanna B. ended the call when I stated I was not finished and needed a written closure option to meet my personal needs was deleted. In Summary, I was denied an ADA option for closing my account. My requests for a link to their ADA policy were rejected. Legal documentation was requested and denied for the steps I needed to take to end my business relationship with CS. My consumer rights were violated, as well as my request for written accommodations. The representative altered the written record of our conversation to cover the proof of ending the chat and removing the full chat record.

Avoid Schwab at all cost. They are the most crooked brokers and bankers in the industry. They do not have the client's best interest and only enrich themselves. They block access to your money and fail to make timely trades or distributions. They lure you in with phony IPO's that immediately lose half their value and never recover. Stay away!!! Derek in IN is a jerk!

After 10 days waiting and missing a stock buy that 10X,d. They sent a checking account decline letter about credit score

I am writing to express my frustration and dissatisfaction with Charles Schwab regarding the closure of my account and the refusal to refund my account balance. My name is Fangduo Jiang, and I have been experiencing issues with my Charles Schwab account for some time now. I was initially restricted from accessing my account, and despite multiple attempts to contact Charles Schwab's customer support, I have received no resolution. Recently, I was informed that my account has been closed, without any prior warning or explanation. To make matters worse, I have a remaining balance of $60 in my account, which Charles Schwab has refused to return to me. I find this action to be completely unjust and unacceptable. As a customer, I have the right to access my funds and to be treated fairly by the financial institution with which I have entrusted my money. I am requesting that Charles Schwab reevaluate this decision and provide a thorough explanation for the account closure. Furthermore, I demand that my $60 balance be refunded to me immediately. If these issues are not resolved promptly, I will be forced to take further action, including seeking legal advice and sharing my experience with others to warn them of the poor customer service I have encountered. Please consider this letter as a formal complaint, and I expect a response within the next 14 days. Failure to address this matter adequately will only serve to escalate the situation. Sincerely, Fangduo Jiang