James Derek H.
Tyler from tech support in Denver CO…
Tyler from tech support in Denver CO helped me reset my Login ID and Password in a matter of 5 minutes. Helpful, friendly, and kind. Thank you Tyler, u are the MAN.
Charles Schwab offers a wide range of investment advice, products & services, including brokerage & retirement accounts, ETFs, online trading & more.
Charles Schwab (schwab.com) has 761 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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Investments & Wealth · Seal Beach, California
Excellent

Investments & Wealth · Irvine, California
Excellent

Investments & Wealth · Calabasas, California
Excellent

Investments & Wealth · Orange, California
Excellent
Showing 75 reviews with 5 stars · Clear filters
James Derek H.
Tyler from tech support in Denver CO helped me reset my Login ID and Password in a matter of 5 minutes. Helpful, friendly, and kind. Thank you Tyler, u are the MAN.
JDA
This is one of the best banks I have dealt with. Outstanding and attentive customer service. Great online service no matter where you are int he world. They handle money so well and they offer refunds on ATM which is amazing. They offer many benefits that most banks don't, even a zero balance is allowed. I've been with them about 5 years now. I just wish they
Glen W.
I spoke To Jame Kim what a outstanding person he was give me a big help with my account a very intelligent person Thank so much James
Arabella
Gold Standard for Customer Service. Schwab is the best. Period. They hire smart, motivated, hardworking people, train them well, and teach them to solve problems, not create them. Sure, I've had some issues with Schwab in the past, but each time I've called and got a real human being who actually knew their job! And wanted to help. And did help. The only reason to bank with anyone else is that you need to hold something other than US dollars (they do not have foreign currency accounts). Schwab, keep up the good work.
Isabelle
I have been banking with Schwab for four years now, after moving to the US from the UK, as they were the easiest to open an account with, without a credit score. They have been outstanding for me. I’ve had to call them more than a few times for things like international transfer questions, lost card, two cases of fraud - and every time the customer service was courteous, efficient and truly excellent at their job. I have also banked with Chase (a joint credit card with my husband), Monzo, NatWest (for years), and a bunch of others and Schwab is by far the most consistent and helpful. I have no affiliation but want to give credit where it’s due - I can't stress enough what a difference it makes to have customer service like then you call because there's an issue and you need often urgent help. Thank you Schwab and keep up the good service.
Patrick S.
From Ireland I've managed my own stock trading account for about 10 years at Schwab. The trading platform works well. In my last phone call about a EFT money transfer which I do maybe once or twice a year, my call was answered as usual promptly and professionally, with great care taken about my identification.
Garret
Always have live agents, always treated me well, no problems!
Shenika C.
I enjoy having experience with using this company. I feel much more comfortable with everything from my experience.