Charles SchwabReviews of schwab.com

Mobile App unavailable every a few days and each time lasting a long time. I was a TD Ameritrade customer before. The website was awesome. Never had once not available in many years until it was bought by Schwab. Now every now and then when stock market in turmoil and I need to assess my accounts, the App is unresponsible.

So I’ll actually say this from the other side. I hate that this company bought out TD Ameritrade. Used to love using thinkorswim but now? This company destroyed it

I would give them a zero. If you want your money managed by crooks create an account with Charles Schwab. If not crooks, they are incompetent. They are holding my kid's college fund account's hostage, they don't understand Federal or State law, they ignore court orders, they keep coming up with excuses on why they can't process anything. Almost a year later, and I now have to take them to court. DO NOT DO BUSINESS WITH THIS COMPANY!

Charles schwab is the worst for every single thing. I’m trying to zelle and i’m told after have to call CS for help is 5500 max per month standand. Where does SC give me this information? I have to call you and wait a very very long time. It’s rude to make people wait so long and then do not help you because most departments needed by customers are closed!!!! Oh and i can’t request an increase because as i’ve your office is closed right now This is my experience after my other recent experience which just absolutely criminal. Shutting access to all my money for a total 5 full week. Not one person in 5 weeks after Charles Schwab accused me of depositing 10,000 which i did not. CS made an error while making a 401k transfer. Schwab account to Schwab account. How a ‘fraud’ lol department is permited to do this! 100% employees who are not smart and cannot think I spend a lot of money providing your bank with with continuously changing identification Typed ……faxes all kinds of nonsense I spent hours at leSt a total of 6 to 7 full hours on the phone with you All your offices are not open when i call like zelle one. I’m now going to move every single dime out of what i’m calling a very corrupt bank that literaly specialized in making sure you can’t get access your own money (what) ridiculous I would never recommend this bank ever. I has morgan stanley for years. They have a perfect record. I love them. Your bank is a big problem. A lot of shit to fix. Good luck

Extremely disappointed with Schwab. Despite having significant investments with the company, they continue to hold my funds and restrict access even after my transactions have settled. The lack of timely communication and the delays in resolving the issue have been incredibly frustrating with this happening several times over the past few weeks. You would expect a company that values long-term clients to provide better service and faster resolution, especially when it comes to accessing your own money. This has been one of the most frustrating customer service experiences I've had, and it's made me seriously question whether Schwab deserves my business going forward.

On June 22, 2026 I submitted a application to open a brokerage account at Schwab (Wayne, PA office). They told me the app was perfect. On Wednesday the 24th they told me the account was open. When I went to set up my online access they wanted to send me a verification code to a phone number never associated with me nor was it on the application. After almost 3 weeks that unknown phone number still appears when I try to log in. I called them almost every day for two weeks to get it resolved to no avail.

For help in removing a deceased spouse don’t expect any type of customer service. You have to open up your own account without their help online. I feel sorry for those who are not computer savvy. Even though I was already on the account with him it’s not a simple removal. You have to open your own account. Who ever heard of this. With all of my other retirement accounts I never had to do this.

im at my desk vibrating with rage because schwab cost me exactly 1400 dollars on two call options due to a system glitch. my trading authorization was fully executed days ago but their broken app blocked my access when i needed to sell. if i used Market Integrity their open server architecture handles permission handshakes instantly instead of throwing a fatal error. instead i get a clueless rep casually admitting their code broke while my premium melted to zero over 48 hours. cant sleep because of this broker nightmare.