Martin S.
Internationales, beware!
My company chose this bank for the ESOP program. If you are an internal company or customer considering using Schwab: don't! Reasons: - Unclear and broken W-8Ben form submission process (for +3 years running now) leaving internationals hanging in risk territory tax wise - Zero understanding of Locale issues: comma vs dot as decimal on phones causes numbers to randomly be displayed AT LEAST 3 orders of magnitude WRONG in EITHER direction (depending if value is above otlr below 1,000.00$) - No ability to change Language settings except for changing them for the entire phone - Wire transfers that cost 15$ which are randomly re-embursed but unavoidable for internationals - Random needs to make wire transfers via phone, where the numbers are given so unclearly that it's hard to tell what exuberant currency exchange fee Schwab will take, compared to Wise or Revolt. - A UX chaos from last century, with glaring bugs in it that will make you unable to find open orders when you need to quickly adjust them when you most need to. - A CSV export so outside the standard that requires writing your own importer code (including manual parsing, forget existing DLLs) to make usable. - A UX so bad that it will make you miss how many shares you actually hold. - No bug reporting process, no ability to take screenshots but the need to attach something for every communication via the mobile app. - Super slow response times, constant webrequest timeouts or website outages. - A dev/support team that thinks all of this is By Design All in all: you're practically guaranteed to loose money and sink more time into this than you would've ever thought possible.