Charles SchwabReviews of schwab.com

I have been banking with Schwab for over 10 years. Customer service has always been knowledgeable, friendly, and helpful until today. Something has changed, and I'm jumping off this ship before it sinks. They wouldn't approve a cash withdrawal for less than 2.5% of the total account value, with 10% of that being in cash. Something is really wrong with this bank not allowing a cash withdrawal and would not provide a reason. I spoke with a rude manager who offered a withdrawal of a lower amount, telling me to 'take it or leave it.' Well, I'm leaving. This was an awful experience for a long-time customer.

on oct 22nd 2023 the trading screens on schwab.com that i have u sed for 3 decades were down....not working at all... schwab insisted it was a clitch and i had to be patient.... i have the recording and the email.... i called on tuesday and was told within an hour i will be up and running...meanwhle he market fell both day.... by wed i was down and they said be patient yet again.... today on thursday when i lost more they admitted they PURPOSEFULLY AND KNOWINGLY SHUT DOWN THEIR SITE..... to force clients into their new sink or swim site.... this has to be illegal....it is immoral....i want a class action.... i will contact every agency i can..... they can not get away with this

I'd rather bang my head against the wall than deal with CS again. Customer service, if that's what you want to call it, is beyond frustrating. Agents are not consistent, nor do they know the workings of their own company. The most simple transaction is painstakingly difficult, as you will be told three different things by three different people. There are way more efficient institutions out there. Stay away from this one.

Wish we had more options for banks , Gate keepers that steal money from retail.

I have run an investment club since 2005, first with Scottrade, then with Ameritrade. It is a very simple operation and both companies allowed me to transfer funds to my bank account to reimburse club members leaving or reducing their exposure. Then I end up with Schwab. Someone left the club and Scwab refused to send the money to my bank account claiming that I had to have an account in the club's name. I actually tried to set up such an account, but banks want to view the club as a company which it is not. Schwab tells me that they don't have an "investment club product". Then they shouldn't have accepted this account in the first place. As it is, I have spent three months trying to access the account and have had to pay someone who left the club from my personal funds. Seriously, what is the downside of them transferring funds to my personal account? Schwab is excessively bureaucratic and has no sense of customer service. I have three accounts with them and am transferring them to Vanguard.

Worst bank I've ever come across. I would not trust this bank Charles Schwab with my money!! The technology is completely outdated. I had to call many times to ask questions about my new checking account. Due to technical errors on their side. Took a week and no answers. The account would not let me link an external account to transfer money. Any other bank is a basic feature. I would not trust this bank Charles Schwab with my money!!

Zero stars (website requires at least one star, so consider this a charity star). Would not recommend. We were forced to become a Schwab customer as a result of their TDA acquisition. After a bit over a week and over a dozen unanswered requests to Schwab to address the litany of new problems this transition created for us, Dan from the Fresno branch contacted me on 9/13/23. I was hopeful that after the inexcusably bad experiences we’d had initially had, we’d have a better experience working with a local Schwab professional. So I took the time to respond to Dan on 9/14/23, and let him know what we needed from Schwab, in detail. That was over a week ago and still NO follow up from Dan, or anyone else at the Fresno branch. One should reasonably assume that if Dan chose to go on vacation the day after contacting me, Schwab has some degree of redundancy to cover in his absence. But again, NO response after a week. Schwab clearly has no respect for its customers, or the value of their time, or assets invested. I expected changes with the Schwab acquisition of TDA, but what I could not have envisioned was the degree of incompetence, indifference, apathy and straight up contempt with which they've handled the forcible transition of TDA customers, and their complete lack of personal service. Schwab talks a good game in their marketing, but when the rubber meets the road, and it’s time to actually help specific customers with specific issues, they fail miserably, impersonally, and consistently. They appear to see their customers as nothing more than a bunch of account numbers. This experience has been so much worse than I could have imagined – even at the local level, with the total failure of the Fresno branch to even *respond* after they engaged us. Schwab has also failed spectacularly to leverage the technology they purchased from TDA, forcing customers to use their antiquated website, rather than taking advantage of the far superior functionality of the TDA website, and TDA mobile app. Using Schwab is like a time warp into year 2004. Apparently they have neither the desire nor the wherewithal to fix it. I’m sure that Schwab is aware of these problems, but their attitude seems to be "well people will get used to it and stop complaining – let them eat cake". The prevailing attitude at Schwab appears to be “we have $7T in AUM, so we don’t *have* to care”. Not a viable strategy in my view, and I have no idea how they ever got this large treating customers this way. The ONLY smart decision that Schwab has made has been to keep ThinkOrSwim. But I digress. Back to Schwab Fresno. They’ve clearly been well-trained in the corporate culture of apathy and indifference towards customers. Based on the complete absence of a follow up response or any engagement after an entire WEEK, they get an F. Thoroughly unimpressed.

I transferred my accounts to Lynn Mathre, a person I had known years before in her better days. The first meeting she scolded me, warned of financial doom for me and gave me many tasks to do to get my past financial info for her review; immediately. You guessed it; she didn't do a thing re: my investments for 9 months. I finally wised-up and moved to another firm (which also had a difficult transition incldg incorrect information, lost records, repeatedly not listening to me...)only to find that Schwab had interferred with Mathre's office due to other complaints yet they hadn't informed me. I would have retrieved my assets sooner if I had known! The transfer of assets has been very time consuming and difficult. Schwab has given me incorrect information and even withheld 3 accounts after I had asked about them. Schwab has been horrible for me. There's so much more to this report of mishandling of my finances. I no longer know of trustworthy financial institutions. Beware!