Charles SchwabReviews of schwab.com

I have been a Schwab customer for over 25 years but am sellling all my positions and closing my account today. Their new trading platform, Thinkorswim is a POS - period, end of the story. It cost me $2,000 last week on 2 trades and that was the final time to use the platform. and the amount they pay on cash balances sucks!

Charles crappy swab that’s what u should call them they don’t give u answers to your questions then when u drop yhry take there time Transferring my money .. Not a Credit account, but my money they suck if I could go live then zero zero I would do it

I use the Schwab Sink or Swim platform they took over and what a disaster. I will trade mini's or micro contracts that are 1 tenth of the actual contract. These crooks charge you a commission the same as if you traded a full contract. See other firms charge a lot less on this size future. On top of that they are adjusting your think or swim balance all day long after you have completed trading. Impossible to tell your net gain or loss for a day. Platfrom is great but Schwab sucks.

Terrible customer service from several agents at Charles Schwab. I've been told twice that my request was received and would take 3 days to process. Then one week later I was told that no one had any record of my request. I'm told that I can save my chat history, because CS doesn't keep chat history, but have never seen the option to do so, so I lose any record of my chats. I'm starting to not trust the company. Too many lies, or just bad service?

There is a new employee every month at the Omaha branch. One of the newer ones who is a brunette older lady is extremely rude to customers.

Employees have no authority to do anything but read off a script. Five business days to transfer and have money-$12,000- available from linked TD bank account. Spent 15 minutes on the phone including an escalation to a manager, nothing could be done, no suggestions to freeze existing balances, put the balance on a credit card, switch to wire ---- nothing. No sense whatsoever to try and accommodate a customer, only condescendingly repeat how they do things. Better customer service from a high school kid at an ice cream stand.

The worse broker on planet Restricting my account and will not release my money. They are terrible last week I was told my account had a restriction placed on it due a review on my account. Was told to Verify identity and ownership of account which was done. I was told 1-2 days for my account to be reactivated. Now a week later still nothing. I requested for my account to be closed and my funds returned to my bank account. Nothing have I heard back. They are crooked and shouldn’t be in business. Only went with them due to being long time TD customer and was forced after the merge.The reps also give false information or simply don’t help you much at all. Have complained to Finra and SEC awaiting update won’t stop untill I have my money out

I had an inherited Ira. What a mess. Took weeks to get it straighten out and transfers to a real broker. Then then email about a non market security that is 20 years old and make we wait hour on phone to close it after dealing with multiple people. They tried to be polite and courteous but don’t think they know what they are doing. Really wouldn’t recommend.