Charles SchwabReviews of schwab.com

Schwab website and user interface is terrible relative to the now defunct TD Ameritrade, which of course was acquired by Schwab,

On desktop when making a trade with a limit, the limit price placed in the trade window is terribly priced. Either on a sell or a buy order the spread between the actual trading price and the Schwab given price is too far out of line to be a fair trade. My account was absorbed from Ameritrade and the quality and professionalism is completely absent from Schwab. They are not a reliable or trustworthy trading agency. Bottom line is number one for this company. Their bottom line not their customers.

Never had any real issues since they took over my TD Ameritrade account, until now. Just got a notification on my phone app. that in less than two days they will no longer support my Android 10 phone. Spending even just a few hundred dollars to upgrade from a perfectly good phone for one lousy app is ridiculous at best. Might be time to roll my account over to Vanguard.

I have been trying to verify my account for a month now. They gave me a multiple choice "quiz" about me to verify, the problem was none of the answers were right. so now I am currently locked out of my account and unable to access it until I find a Schwab branch. The people helping were nice though.

I came to Schwab by default from TD Ameritrade. I was told this would be a clean transfer--that all data and services would be the same. This was not true. While some aspects have improved (website), some areas of customer service have not been what I expect of my brokerage. I sent out Qualified Charitable Distributions from my IRA last year under TDA. I was assured by Schwab that all standing orders I had established would persist. Each donation was accompanied by 1) identification of the donor with donor's address; 2) any specific designations and 3) a memo reminding the charity of IRA rules for acknowledgements (CWA). All was done properly by TDA, since I received the requested acknowledgements in the state format. This year, I phoned to send donations to the same charities. I was first told that checks are sent out to the charities without any identifying information other that Schwab as the payee. I was appalled that they would send a check with no identification, leaving the charity to guess or return the check. I was then told there is a 27 character limit in the memo field of the check in which to inform the charity of whatever I wanted. This did not allow even my name and address to be sent on the check to the charity. They refused to include accompanying information. After persistent protest, they finally agreed to place only my name and address on the check. When I reviewed their QCD form, it has explicit fields for "Beneficiary" and "Attention." I filled out a new form for the charities on my TDA list that they had somehow misplaced. I used the two fields above to communicate bare bones info to the charity (e.g/, in honor of). I assumed they would place name and address in the memo as agreed. Today, I learned that Schwab had actually mailed out the checks for the missing charities (I asked them to forward to the agent helping me). The notations in the two fields mentioned above are missing from the information the agent was able to see. The rep working with me tried hard to make sense of all this but met with road blocks. This is the height of incompetence: a form with fields to fill out that mean nothing; staff saying that only a 27 character memo field is available to message the charities; no place on the form to enter donor name and address; the latter apparently omitted from the checks sent out without telling me, even though this had been agreed. I wonder if the IRS is aware? Note: after the transition, I also identified miscalculations for some of my investment positions and spent hours verifying and re-verifying that errors had been made. I have not revisited all, but some were corrected. I simply know not to trust their calculations. Again, much of the website is well designed. Except for the system disappearing in times of heavy trading and having to scrutinize accounting to confirm accuracy, my experience has been OK. Decide for yourself how much time you are willing to spend to hold Schwab accountable.

They absolutely CAN NOT get the bugs worked out of Think or Swim!!!! NO access to TOS during critical trading moments create TOO much risk! I can't/ won't stay at Schwab.

I am a client since 1997 and sometimes Orlando the Customer Service doesnt work. Here is the complain. Yesterday i saw a video in youtub talking about that two ETFS of Schwab like SCHD and SCHX that I have in 3 accounts. On 10/10/24 are going to split 3x1. Today early in the morning I called to Orlando to get a confirmation about the Splits and the lady told me I dont have this information with me but I can transfere to trading dept may be they que enswer your question. I was wainting at the phone for 15’ and the layde said to me if you dont want to wait they can call you bac after 4pm and I said no thank you I am going to check through Google is faster. Bingo Google said both and more ETFs have a split next October 10 3x1 split. Bad Customer Service, bad bad bad something is wrong with this branch. Thank you. Jorge Soler

There is a huge tendency to do better because the current services being offered is far from below standard and now my head -er is a direct contrast to this with a guarantee of quick reimbursement .