Charles SchwabReviews of schwab.com

First I have a significant amount of money with Schwab, north of $10,000,000 dollars and when I had a problem with a questionable withdrawal I went to customer service and was connected to a very arrogant Schwab support person named Blake Briscoe in the Houston office. The withdrawal from my account was significant amount so was concerned what it was for and why I couldn't find what it was and needed help. From there I was made to feel stupid and if I had not had this account for some 30 years I would have take my money and gone elsewhere. Though I found my answer I was left still not know how to find the email was very vague. Being irritated by his attitude and nebulous replies I asked him to give me his full name and that was like pulling teeth and extremely rude of him. Like I said I got my answer finally and he made me feel stupid not being able to find it myself. Not a great Schwab support person as having my account for so many years I've never had a Schwab person every make me feel stupid and going away with my question hardly answered. Very disappointed!

Incompetent. Ask a question and go in circles - answer a question with a question. Ask for simple instruction on where to find option charting. Employees don't understand the difference between an option and a stock. Give wrong information on where to find things on their website. I'm angry TD sold to them. Now stuck with low level customer service that doesn't understand. Your trades pay for the crappy attitude from incompetent staff. I'm paying for it. Will be moving.

I made a wire transfer to my own bank account under the same name of the brokerage account, and after A WHOLE WEEK they send me an email said they need to verify this wire transfer. If this is not the most horrible customer service then I don't know what is .

Went to schwab 4 months ago still waiting for a managed account, still waiting on asset orders to be completed, so far 600k is sitting in cash at schwab, no help, broken promises, lies, may have lost esop and 401k nua and cost basis by them moving to a ira.lost my dividends I use to get direct deposited, they put our self funder annuity in a ira....told that may be a issue later. Is this a issue for finra and sec? Or just normal customer service from schwab...they do have my money now.

BEWARE OF THINK OR SWIM PLATFORM. Very rude customer service agents, no technical support, yes people there in tech support but zero help. Don't even want to mention simulator trading, they removed miscellaneous fees as it is super expensive trading futures because it could cost up to $7 to trade one future and they never added back Misc fees amount back since TD to CHSCW switch it shows like there is no miscellaneous fees but miscellaneous fees are huge amounts of money; then they created a bug in November 2024, where when you place an order buying one future it sells 2. This has been an ongoing issue since the TD AMERITRADE consolidation and it seems there is no resolution. Developers know how to create the bug but they don't know how to fix it -very nice!

I came from TD Ameritrade. They for a long time didn't support Option Alpha, and now refuses to make it easy to keep Option Alpha connected. Do better Schwab. I switched to Trade Station because of this.

I've been trading for over twenty five years and have had a td ameritrade account for over twenty.At one point I kept millions of dollars in td ameritrade. Ever since Charles Schwab has taken over i have made sure.I haven't put any more money into this company. There app. It freezes up constantly their solution trade on t o s. You have same day, aspiration, expiring options. They go in and pull it whenever they want. There is no set time. Today, they costed me thousands of dollars. I belong to a trading group. It has over 10000 people. I'm going to make sure everybody there knows about it. All of my children. I'm gonna have them post this. Share this to whoever you have.Do not trade with charles schwab!!!!!!! No matter what what they will not help you. They have the worst rules and policies and customer service on the planet.Do not open a charles schwab account. Please. Anybody who trades stocks do not open app a Charles Schwab account, share with you every person that you know.

For more than two weeks now, I have been waiting for my payment, and they still haven't done anything about it. They are not reliable or straightforward at all. I wouldn't recommend them to anyone. I recommend PAIVA. They do pay.