1) Constant outages. Never any advanced warning. It's out tonight (Friday night) and usually out most Saturday nights going into Sunday.
2) Hopelessly complicated and Education & Learning centers suck. Impossible to search for anything. Assistance has gotten worse since Schwab took it over.
3) Login is a pain in the butt since Schwab took over.
Tonight was the last straw. I'm going to Tastytrade. Good riddance.
MI
Mike
Don't do biz with Schwab!!!!!!!!!!
Guess what? Charles Schwab doesn't want your deposit unless you go out and buy a new phone!!! They won't allow you to download the Schwab mobile app needed to deposit a check if you have an older phone!!!
MU
Mariah U.
Always lock me out of account and…
Always lock me out of account and closed for maintenance on weekends
MA
Mark
Frustrating customer service …
I spent what seemed like hours yesterday trying to transfer a rollover IRA to another firm and it was extremely frustrating. I am not a banking person but I wanted to wire and or transfer the IRA so it would get to the new firm as quickly as possible. I finally had to talk to the receiving firm and they explained to me what I needed to do.
Then, today I received an email from the transferring firm saying it didn’t go through. I called them and after waiting in the queue for maybe five minutes rep answered and I explained the situation. I felt the frustration rising in me as the rep was reviewing the email and trying to figure out what was going on. I can’t see what he is looking at and feeling all that rage I felt the previous day rising up in me I thanked him and said I would go down to the local branch and talk with them. UGH!
ST
Steve
Don't even bother with this company
Just opened account, was excited to work with Schwab. Took the time to link my two bank accounts so that I could easily transfer money into my Schwab account. Also was excited to try out their stock slices. In less than two weeks my account gets locked out, no explanation. Says there is a issue and they need to verify my identity. After two phone calls and verifying my information there was still no response. Also there is no way to directly contact their fraud department, THAT IS A RED FLAG RIGHT THERE. All of this and when I call again they tell me that they are closing the account for business reasons!! What business reasons, I AM A NEW CUSTOMER!! No explanation at all. This has to be the worst company I have ever had dealings with. The poor people that work for them and answer the phones were nice but the way the company is being run is straight TRASH!!
PE
Peter
Application process complicated.
Application process complicated.
I started half January 2025 an application at CS. I have uploaded much details and documents but after 2 months it is still not accepted en they ask again and again for documents. This had to stop. I withdrew my application.
HW
Holly W.
Please stay away from this company…
Please stay away from this company because they are not straightforward and will only deceive you to add more funds. I wouldn't recommend them to anyone. I recommend PAIVA. They do pay.
LA
Lee A.
Dismissive towards Professional, Female Investors
I recently opened a Schwab trading account and wanted to add Level 3 options and margin trading to my account profile. Although I'm primarily a day trader, I also have a lot of experience hedging my options trades using spreads, straddles, condors, conversions, reversals, boxes, etc.
I learned these strategies working on the CBOE trading floor for 5 years. I also set up the global hedge dept at Merrill lynch International Bank in London where I managed Billion-dollar options hedge portfolios for George Soros' Quantum Fund, and other major clients investing in Global Hedge Strategies using international options on international exchanges in multiple currencies.
I’m already approved for the highest level of Options trading and Margin in my account at Morgan Stanley but I considered moving to Schwab for their ToS charting and Fibonacci tools.
But… when I asked Schwab to approve an account for me with the same privileges — I was denied and told I didn't have enough experience and to apply again in 6 months!!
No thanks, Charlie. You were rude and dismissive of my experience after I spent a half hour on the phone trying to understand why I was denied. So, I am sticking with MS and TastyTrade. You werre not friendly to my business, and I recommend all other professional, SHE-traders avoid you as well.