Charles SchwabReviews of schwab.com

I'm rating 1 because Trustpilot doesn't allow for a zero rating. If I could rate Schwab a -5 I would. This brokerage only cares about wealthy clients. Customer service for Thinkorswim has been reduced to a farce since Schwab took over.

TD able to answer question through msg. but, CS a lot of simple question they ask you to call CS. Why can't you just put your heart to reply msg instead of pushing customer to call for non-urgent questions???

horrible experience! the overall process with pay lacks transparency, I made legal claim tru photo

The service is terrible and the bank panel is from 1978. Can't find anything.

Schwab may be ok for personal accounts, however opening a Simple IRA for non-profit employees is a nightmare. Every representative gives different instructions, ultimately referring back to the website to choose from a multitude of forms. Retirement account customer service is hard to deal with as their validation process is inconsistent and the representatives are following scripts. Businesses who have IRA matching plans cannot access the Schwab portal, so all correspondence has to be done through someone’s personal account. Including uploading other employee applications. I am halfway through this process and wish I had never begun.

Horrible experience ! Poor interest rate !! I will not encourage anyone to continue here just follow my photo lead for the best alternative and a smooth experience .

What a huge disappointment! After depositing so much money into my Charles Schwab account, their debit card is absolutely useless! The support is awful. What a waste of time and money! I won't trust doing any business with them ever again!

I didn’t select Charles Schwab, they acquired accounts by not earning the business, they bought accounts through acquisition of TD Ameritrade. It’s not been pleasant dealing with them. At every turn it’s been difficult to get things accomplished. I am so happy to have transferred all of my accounts, my wife’s accounts, and most of my children’s accounts away from Schwab. Still dealing with not very responsive customer service getting action on the final transfer of assets. It will be a bright day when I’ve completed the work to get away from them. Not a very helpful group