Charles SchwabReviews of schwab.com

TD Ameritrade had amazing customer service. Since the Schwab merge, I have had customer service issues. First, my accountant found a 1099 error. I had to go physically go back to the office 4 times to resolve the issue—they had made a secondary mistake when trying to fix the first one. Today I had a request to send a Proof of Funds letter by email. They said that was impossible to do within 24 hours. OK so I sat in the reception area and did it myself. I had further questions and the customer service was horrible. I will continue to do everything myself until I can get every penny out of there.

Not only very long wait times but no one takes responsibility/ownership of problems. And, when you complain they flag your account or close your accounts. Very nasty unless you stay under the radar and keep your mouth shut! The "advisors" in the local offices are not only poorly trained but rude. AVOID. Go to Vanguard or Etrade.

I opened a Charles Schwab brokerage account because they offer wire transfers. My online bank doesn’t offer wire transfers. So my account being a new account and I attempted to send a wire of a few thousand dollars to whom I have sent other wires to and has been no fraudulently activity so far, right away they deemed it fraudulent activity. Now they have confiscated my money. They won’t close my account and they won’t give me my money back either. So now, I’m out thousands of dollars. If there is any fraudulent activity going on, it committed by Charles Schwab.

A zero star would do if possible. They locked me out of my funded account without reasons, support are also not helpful, they kept mute to all my tickets.

chatting is a complete waste of time. im locked out of my account. the schwab chatter simply spits out generic, wortless garbage then disconnects before a follow up question can be asked. some overaid waste of space at schwab actually gets paid to run their customer non service dept

I opened and funded a new account with Charles Schwab but I was not given permission to trade SPY. I withdrew my money and was charged a fee. I was unable to trade as planned and lost money on the withdrawal. I've never been asked to pay more to withdraw on T R A D O V E R N. They are honest and pay fast.

Don't trade with CS. Their system is often down and they do nothing to compensate their customers.

Cannot log-in on mobile or computer - they do not answer telephone - they do not answer chat -- they do not answer messages, and they do not communicate that there is an issue!!!!!!! WORST PLATFORM IN THE WORLD FOR FINANCIAL SERVICES. We are moving our accounts. ScotTrade and AmeriTrade were BOTH WAY BETTER THAN SCHWAB HAS EVER BEEN - CRAP!!!!! A shame you cannot award ZERO STARS