Charles SchwabReviews of schwab.com

Been a client for over 6 years and the platform and the trading interface are quite subpar for a big investment bank like Charles Schwab. Many intermittent issues including today which essentially brought down the whole brokerage account - none of the positions show and no trades cannot be placed. I am a swing trader and I'm seriously contemplating migrating to a different platform as they repeated fail to improve their interfaces.

i have invested using Charles Schwab for three years and honestly i can confidently say it is not worth it , The web and app interface is poorly designed and the customer support and ROI is below average . Quick help Earn proves it's value without needing to try too hard, Charles Schwab needs to upgrade and be more consistent and attentive to it's customers .

*****SCHWAB IS TERRIBLE**** they don't give you any warning that their 529 won't count toward Indiana529 credit. I wasted time running my daughter's funds through their 529 which is only compatible with Kansas colleges. They cost me $800 tax credit. When I confronted them they were unapologetic and blamed me. If your customer has an out of state zip code, then flag a warning ⚠️. Schwab are A holes. I closed all of my accounts with them.

I have been having problems with Charles Schwab for over a month now. I asked them to sell bonds and then issue a check. First, they missed the deadline to sell the bonds and did not tell me. I had to call them to find out why they were not sold. They said the person who was suppose to do it, just did not. I had to have them sell them another day. Once again, no communication about why they weren't all sold that day. I had to call them to find out. Then once they were sold, they were suppose to send out a check. I assumed it was done, but after 13 days, I was told the check did not arrive. I called Schwab and asked them for tracking information. They said they send it out regular mail with no tracking. I'm not even sure I believe they sent it out. They said they would put a stop payment on it and send the check out overnight. Needless to say, that did not happen. I waited all day and the check did not come. I called to find out the tracking number and was told they missed the UPS cutoff for overnight mail. They did not think it was important enough to call and let me know that. I then asked if it was send out today. They said yes, but when I asked for tracking information, I was told they don't have that information until tomorrow. Once again, I have not confidence that they even sent the check out. We all know that when you send something out UPS, you immediately get a tracking number. Why wouldn't Charles Schwab. This is not a company I want handling my investments. I will be moving my funds away from Schwab.

Specifically, we needed the year end tax report re-mailed to my elder mother-in-law for filing taxes. The original was lost. We merely need the tax data mailed to the address on record, no changes. Three calls later they still denied to mail the report to address on record. They wouldn't re-mail the info upon my request because I am not the account holder. They wouldn't mail it with my mother-in-law on the phone because after answering a series of identity questions, correctly she stumbled on one question and they wouldn't verify her identity. She's 90. Then her daughter, her legal POA, called and made the request but Schwab said, "POA do not have authority to request tax info." We had to have the Navy Retirement plan advisor get us the data. We will be leaving Schwab. They caused hardship and embarrassment over a trivial request to mail tax data to the address on record. Schwab demeaned an elderly senior.

Schwab website and mobile app are the most poorly designed online trading platform that you can find. It is so old and clunky that it is pathetic. They purchased TD Ameritrade which has a modern, clean, user-friendly system that had everything you needed at your fingertips. Schwab threw that away and forced everyone on their crappy system in which everything you need is buried beneath page after page after page and hidden links. Total Stupid. Simple things like just searching for past transactions don't even work. You end up needing to download each and every monthly statement to find old transactions. Schwab transactions are even in English -- its shows effectively random abbreviations for the transactions they perform behind the scenes for stock splits or mergers or dividends. Lousy. Backwards. Useless.

no support at all

At first the platform looked professional and showed steady profits, which encouraged me to deposit more. But when I tried to withdraw my earnings, the request stayed pending, and support kept responding with delays and additional requirements instead of processing it. I'm happy with #centuryandhundred, their words match their progress, communication stays clear, and withdrawals are handled smoothly without unnecessary delays.