Charles SchwabReviews of schwab.com

If I could give ZERO 🌟 I would. This had to been the most stressed I ever been in my whole life. I opened a account online. It got approved and than it got approved to make deposits, online, mobile and branch, i made my mobile deposit. They than put a hold on my chexk, and demanded i come in person to verify myself even though they have online verification. I.am disabled they were aware and still forced me to come or "else I wouldn't be able to get my check out of the account. I made.it there which the closest branch is almost 50 minutes away. Upon arrival i had everything thing they requested, they kept my copies of my utilities (which is illegal BTW) After I left and called the heat day is when things got bad for me. They apparently closed my account without my knowledge or even telling me. I called a few times before I was aware or the closure. They acted as if my account was still open. They claim they closed the account a few days after the deposit but the actual deposit cleaned a few days after the so called closure. Now my check is considered cashed because it cleared. They claim my money isn't in my account and they got no clue where it is, other reps said its in my account. They told me they have it in a Schwab account they dont know where, I was told so much stuff. Im so stressed I am over this bank iml never bank with them again.

I am absolutely furious and extremely disappointed with Charles Schwab's horrible customer service and their ridiculous account restriction policies. I tried to withdraw a portion of my funds after making some successful trades, and suddenly my account was completely restricted without any clear warning or proper explanation. I couldn't trade, I couldn't access my balance properly, and my withdrawal request was stuck in limbo for weeks. I spent hours on the phone with their support team, explaining the situation over and over again. Each representative gave me conflicting information, put me on hold for ages, and ultimately just read from a script without actually helping. They kept asking for the same documents repeatedly, claimed there were "security concerns" but refused to provide any specific details. It felt like they were deliberately delaying everything and making it impossible for me to get my own money out. This whole experience has been incredibly stressful and has made me lose complete trust in Schwab. I would never recommend this broker to anyone, especially if you're planning to withdraw larger amounts. Stay away! Fortunately, during one of my frustrating phone calls with support, a family friend who was visiting overheard the conversation. He has years of experience with brokerage accounts and immediately recognized what was happening. With his guidance and help navigating the process, I was finally able to get my account unblocked and successfully processed my withdrawal.

I am thoroughly disgusted by this unethical company. I was preparing to start investing, even at the ripe old age of 64. Health issues, my divorce and recent termination have affected my credit and finances. However I’m on the road to rebuilding everything. I plan to be around for the next 20 years at least. It’s their loss. They had no idea how much I was going to invest. Without even an explanation or notification, they rejected my application. Reason? “A business decision” It was a very poor one and soon they will see why. This not a supportive place to do investments and I would never even try again.

I recently bought 16,000 shares of a Canadian drug manufacturer. Schwab charged me $1.50 a share the stock had not been above $ 1.31 in the previous 12 months according to Schwabs own charts! They STOLE $3,200 from me. I called and complained all I got was word salad in return. STAY AWAY FROM SCHWAB!

This company will be investigated by the SEC and shut down. They have been engaging in shady practices. Beware and watch your account closely .

HORRIBLE customer service. When going to the branch the female receptionist was rude, unprofessional and dismissive!! Not only I, but my sone had the same expereimce when dealing with the branches. Both of us took all out money out of this outfit. Will never go back to them nor recommend them.

Ungodly amount of wait time for my funds to settle, with Robinhood its INSTANT. I've lost 18% on a stock in the last 14 hours waiting for my funds to clear

Customer service is horrific. Their processes are archaic and nonsensical. They can't even speak to each other within the company if you have 401k and an IRA. Two different divisions and they don't communicate. I was forced to do business with them because of my employer's choice for 401k, but I would never talk to them again if I can get away.