SCHUTZReviews of schutz-shoes.com

I bought these shoes in a size 8 and they were slightly too big so I then purchased them in a size 7.5 to see if they would be a better fit. At the end of the day I ended up keeping the size 8 and returned the size 7.5 right away. My shoes were returned to their warehouse February 14th (my tracking confirms this). It is now one month later and they have not refunded my money. I have called and left 5 messages (as you don't actually get a sales person it just goes straight to voicemail) and I have also emailed them 5 times. No one has answered me. I have never experienced such poor customer service. On top of it all I obviously want my $219 back!

I would do 0 stars if i could. I have never made a review before but i am sorry this is just made me so mad. My shoes turned up and they were too big so i sent them back, and it has been over 3 weeks and still no refund, i have emailed them so many damn times, and they haven't even replied, one time i emailed them saying i have sent back my shoes, but haven't got my refund and they came back with a return label, i have already done that.

Over the past year I purchased two pairs of shoes from Schutz and found them stylish and comfortable. When I needed to update my closet with a new pair of pumps I decided to check out Schutz.com instead of the local Bloomingdales and Michael Kors stores. I found these sexy black LI pumps and ordered them immediately despite their pricey price tag. I was charged a few days after my order was placed and thought it was odd since I didn't receive my order yet but assumed they were shipped. Two and a half weeks later I was still waiting for my shoes. I called their customer service number twice and no one answered. The third time I called, a women answered as if it was her own personal cell phone without stating the name of the company nor any manners. After kindly explaining my situation she stated that the order hasn't even been shipped yet, but she would overnight them. After another two days I honestly had it being that if this were any other company I would of had them within a week. I again had to call their busy customer service number during my lunch at work due to them only being available from 9am to 6pm which is inconvenient for any woking woman. Once I finally got through I was connected to Robert (customer service manager). After telling him how unprofessional this company was and how I would never buy anything from here again he sincerely apologized. Due to the massive inconvenience and delay he was kind enough to give the shoes for free with an additional coupon on my next purchase. As generous as that offer was the experience left a bitter taste until I actually started talking to him more in depth about my experience. Robert actually took his time to explain that company was undergoing adjustments to better their customer service. He was positive and educational sharing that the new fashion director came from Barneys which sadly closed. I even gave some advice working in retail myself for many year and he actually heard what I was saying instead of "yes-ing "me to death. If it wasn't for Robert and his superior customer service I would have NEVER bought another shoes from Schutz. I would have even told family and friends to NEVER buy from them due to my experience but Robert honestly changed my entire perspective. I hope that the company promotes him and has him alone training how representatives for the company should speak to their clients. They should even educate the cliental about achievements the company has recently done as Robert explained about the Vouge Photo Shoot with Serena Williams using only Schutz shoes.

They do not have a refund policy! Who does that !! With a pricy merchandises ! I paid almost $90 and received a “store credit refund “ after sending the shoes back to them , they have the worst policy ever ! I will nevvver evvvver order from them , lesson learned .

I had bought a couple pairs of shoes from the end of season sale. Unfortunately they were too small, and I needed to return them. I wasn’t able to get my return label online so I had to call the help line. The representative was so helpful and kind. I just had the best experience. Will definitely be buying more from this company.

Do not buy shoes from Schutz if you need them for a special occasion in a timely manner (3 weeks). This has been the WORST online buying experience I have ever had. I bought my wedding shoes and 2 pairs of sandals for my wedding/babymoon and I have not received them yet. I purchased the shoes on Dec 31 and they have NOT EVEN SHIPPED YET after being told they have. After countless emails, phone calls and facebook messages it has been extremely hard to get some answers. My emails are left unanswered or given the incorrect information when they do decide to respond. Finally after 4 calls yesterday, I reached someone and they told me that my shoes would be shipped by end of day yesterday and I would receive a refund for my shoes as a wedding gift. GREAT! Finally some great customer service. Only to find out that in fact... no... shoes are still in the warehouse, and refund hasn't happened. This has caused a great deal of stress for me as it is the middle of winter in Edmonton and it is extremely hard to find a decent pair of sandals right now in store, let alone wedding shoes. I would just like an answer as to why my order is sitting in their warehouse - transparency is needed here. Will I get my shoes in time? I would expect better customer service for the price of the shoes.

I’m a guy that uses this site to shop for my girlfriend (as she love herself some stilettos). They often have sales on quality shoes I’d find at Saks 5th. I enjoy going directly to their site then hunting at stores. Never ever had a problem with the Schutz site. Been using it for 2 years now and have ordered over 10 pairs of shoes. Confused as to all the negative comments, so go figure let me shout Schutz out for both a quality shoe and service on their site.

I wish I could give them 0 stars. I placed an order on 12/8 with OVERNIGHT shipping because I needed the shoes for an event 12/13. By 12/10, when I didn't hear anything about my order, I emailed customer service to follow up on the status... never received a response. Then, on the evening of 12/11, since I knew I wasn't going to get the shoes in time, I emailed their customer service again and just nicely asked for them to cancel my order and issue a refund.... No response. On 12/16 I received an automatic email saying my $25 overnight shipping had been refunded, so I emailed customer service AGAIN and nicely asked them to refund my entire order. FINALLY I received a response from Schutz customer service that my order would be refunded and cancelled. THEN 2 days (and no refund) later, I received an email saying my order finally shipped... this was TEN DAYS after placing it with overnight shipping. I emailed customer service AGAIN and told them my order was not supposed to be shipped out and I was supposed to be refunded. I still haven't received a response (not that I'm surprised at this point)... WORST CUSTOMER SERVICE EVER!! I will NEVER order from them again.