Schumacher Cargo LogisticsReviews of schumachercargo.com

Forklifted a car into a container and damaged the door and engine, tried to divert liability afterwards. Vehicle is still off the road and looks like it will never go back on the road and I'm in over 60k in debt. I would set fire to my car rather than use this company again.

Simply awful. I've moved multiple times internationally and these guys were the worst for a US to UK move. Price increased 60% after pickup (I had only boxes, so I know how much volume there was) + they sent randoms for pick up with a rented uhaul, without any advisory. Shipment wasn't shipped out of the USA for weeks, and then delayed in the UK (never happened before). On arrival, so many items were broken. Worst - the horrendous attitude of Christopher, the key contact. Please use another firm. These guys just aren't worth it.

They were the last step in my household delivery from London to California. They had possession of my objects for over six weeks, and besides the initial email there was no communication about the status and ultimately I had to track down a warehouse manager, who ended up being incredibly helpful and getting a delivery date confirmed. But my logistics managers were completely unhelpful. It is so hard in a situation like this to feel helpless in terms of getting possession of your stuff, and they did not help.

The initial contact with Daniel Cassidy was very pleasant, and we completed a virtual walkthrough of our entire house that covered every room, closet, cupboard, and drawer. Despite this, the movers arrived without the appropriate packing materials, and their packing strategy proved incoherent, as we later discovered. For example, they meticulously wrapped a box of tissues (!) and other random items in craft paper, yet stacked several paintings together in a box with no protective padding whatsoever. After many weeks of delay​ with little to no communication from the French team, our belongings finally arrived at our new home​ ten weeks​ after leaving our house (the estimate we were given was four to six weeks). Furniture was scratched or damaged, lamps were broken, and although the moving-in team unpacked most of our items, they were unable to locate the hardware​ (packed but not labeled by the movers) needed to reassemble our desk​ and bed—so they simply left​ contrary to provisions in the contract. When we contacted Schumacher Cargo to report that they had not fulfilled their contract, they stopped responding entirely. We have not heard from them since. Needless to say, we never received a customer satisfaction survey either.

This company is holding my entire household hostage after quoting me $21,850 for a 40-ft container door-to-door move from CA to KSA. Their on ground team leader Francesco repeatedly told us during pickup, “everything will fit, don’t worry”, while the crew packed, even after we clearly told them NOT to take alot of bulky items which was documented on video. They took everything anyway, filled the truck, and left. Once they had all my belongings, they suddenly doubled the price to $43,700, claiming “extra volume” that they themselves created by packing what we told them not to. Now they refuse to release my items unless I pay this outrageous, made-up amount. They also took a $2,500 deposit, which I’ll likely never see again. I’ve sent them multiple formal emails demanding resolution, no response. When I politely called to confront them, they hung up on my face and have ignored every call since. This isn’t bad service, it’s a bait-and-switch scam and load hostage situation. I’m filing complaints with the Federal Maritime Commission (FMC), the FMCSA, and California consumer authorities for deceptive and fraudulent business practices. Avoid this company at all costs. Once they have your stuff, you’ll be trapped, ignored, overcharged, and left powerless.

Was fine up until the moment I signed the contract. From then, their communication shot to 0, on our supposed pickup date we were sitting waiting with all of our things out, no idea when they were supposed to come (they were supposed to have told us the pickup time the day before, but had not), and our calls to then were either ignored or they simply hung up mid-conversation. Thankfully they only managed to scam the deposit out of us.

The absolute biggest scammers. My husband and I used Schumacher to move from Miami to Germany, and it was by far the worst decision we made during our relocation. At first, Naomi was friendly and seemed upfront about costs and logistics. But the moment we signed the contract, everything changed. Communication became vague, key decisions were made without our input, and every time we asked for clarity, whether on final square footage, marine insurance, or extra charges, we were brushed off with generic responses like, “this is the better option” or “building deliveries aren’t usually more than 2 floors.” We were then hit with multiple surprise charges, including one related to the floor level of our new building. But when our items were picked up in Miami, the movers had no issue collecting boxes from our 4th-floor apartment. So this sudden change in what’s considered “included” felt like nothing more than a convenient excuse to tack on more fees. We tried to be understanding, but at this point, it honestly felt like a scam. We kept asking for honesty and transparency and got neither. My husband was never told about these “additional” costs during the initial call. It felt like the bare minimum was shared upfront just to close the sale, with the rest withheld until we had no choice. Schumacher also knew our destination well in advance, and yet didn’t flag any of these supposed delivery limitations when we gave them our updated address. That kind of oversight (or intentional withholding) shows a clear lack of professionalism and accountability. To top it off, several of our boxes arrived in disgusting condition, and five items were broken, damage so bad, it didn’t even feel worth filing a claim. That’s how little faith we had in the process by the end. We’ve since gone back and read the reviews and now, sadly, everything makes sense. We put our trust, belongings, and money in a company that clearly doesn’t value integrity, customer service, or basic respect. Avoid Schumacher at all costs. This experience was not only expensive but emotionally draining, and we wouldn’t wish it on anyone.

So, on first speaking with Schumacher we were surprised to hear an Australian accent, but thought 'this bodes well'. We could not have been more wrong! Their communications is terrible, the tracking portal they give you will tell you your vessel is still at Long Beach even after it has docked in New Zealand, they will cut and paste 3 emails together (all different fonts) to reply to you because they really can't be bothered to treat you with respect. Oh! and they will charge you FAR more than the orginigal price which is dressed up to cover 'everything', when really this is just their starting price. We have had bills from the US customs, the removal team on the US side, the removal team on the Sydney side, and no doubt another bill from the Aus customs. As an added bonus, when our container was chosen for US customs inspection we literally received ZERO information about timelines, costs, nor what would happen to the overall timeline promised when we signed the papers with them. You REALLY ought to think to yourselves how much your stuff is actually worth, because, all told, I think ours is now however much we originally paid for it PLUS over $23000 Earth dollars!!!!! They are little better than scam artists. And as for the bloke with the Aus accent; you will never hear from him again after he gets your money. NEVER USE THESE PEOPLE unless you have endless amounts of cash in the bank and simply can't be bothered to sort yourselves out on the other side.