Schumacher Cargo LogisticsReviews of schumachercargo.com

Really disappointed. After a good 2017 experience from LA, the service turned bad. From NY, Bad communication, dirty vehicle at reception, despite emails sent to the Manager, no response from them. They are only interested in selling, after that it gets too complicated. To avoid.

We moved from Southern California to France. We selected this company because we have friends who use them to ship cars overseas. We assumed the household/consumer division would be up to the same standards. How wrong we were! 1. The sales agent grossly underestimated the volume of our goods. Such that, on the second day of packing (which almost didn't happen), we had to prioritize our items so that those that might not fit would be left behind and sent on another container, whenever. A classic car was part of our shipment. 2. Due to the Covid-19 virus and flights cancelling toward the end of March 2020, we had reschedule our move up by one week. At first Schumacher said they couldn't change our packing dates. When I called back asking for a refund because I found another company, suddenly they promised to be there Monday AND Tuesday to pack and load. Okay, I agreed. 3. Monday, a packing crew shows up at 10 am and leaves at 4: 30 p.m. Less than half the job was done and saying they won't be back Tuesday, "maybe" another crew. 4. Monday evening we get a call saying they can't finish packing until Thursday or Friday. Our flight out of the country was Thursday. The house was sold. We had to turn over keys on Thursday so the house could be tented for termites that Friday. Schumacher's response: ask your landlord for an extension. What? No. Two hours of arguing and a nervous breakdown later, they honored their promise and finished packing on Tuesday. 5. The container arrived as promised on May 19, everything inside, though packed by 3-year-olds with every box labeled "ornaments" or "kithes stuffs." 6. Mid June, still no customs documents for the car, which included my original California title in my name only. 7. Agent in Paris with AGS: Oh it got lost in the mail. 8. We call customs. After the guy laughed for 5 minutes, he said we don't mail documents. We give them to the AGS agent. 9. Many phone calls and emails later, we get a replacement customs document in a name that doesn't exist. My original title is gone. I only have the photocopies. 10. It's late July; the AGS agent has blamed the post office, her broker in FOS and now it's the fault of the custom's agent who made a "typo" on the name. Note: My name and the invented name on the replacement customs document aren't even close. The initials don't even match. 11. It's almost August, said customs agent is probably on vacation. 12. The saga continues. We finally get a photocopy of the original customs document which has a different, incorrect name on it. I'm posting this now to save other people the frustration and anger that we are experiencing.

Contracted them to collect a Mercedes and the ship from the US (Port Authority of New York) to the UK. They lost the bonnet (hood) it transit to the port. They claimed it didn't come with a hood but the CCTV from the garage where I bought it from shows the car, with the hood, on their transporter. They said they would try and claim from the transport company but this was refused by their insurer. So I said Schumacher were liable, but they didn't do anything and washed their hands of the affair. I managed to get hold of a used hood and Schumacher agreed to collect and export with the car. Thankfully I was able to claim off my credit card for the cost of the hood. There were still many hours of getting the hood to fit, as they are bespoke to each car, as they were virtually hand built.

Those from Anglo-Pacific who packed my boxes in the UK did an excellent job and were very pleasant. However, Anglo-Pacific contracted with a company in the US (Schumacher Cargo Logistics) who tacked on a $350 fee because they had to hire a shuttle to bring the goods the final 75 feet. I live less than 1/10 of a mile from the main roads, and all the roads to the house are wide, well paved and relatively free of cars (only one car on that day, and I offered to ask the neighbour to move). If a shuttle was needed, Anglo-Pacific should have determined this with me before (when the initial price was agreed upon). I will happily change my rating when Schumacher negotiates directly with Anglo-Pacific to get rid of this $350 fee.

Terrible logistic company. Start to End is miserable. CSM POV is this is what we are... Terrible to start with while booking. Shipments arrives in 13 weeks when 8 weeks were quoted. End of the day - shipment arrived with broken boxes... delay cost a lot. Compensation - ZERO. As others have reviewed, shouldn't have booked this company at first... Already sent email to martyn choen and as mentioned response - "this is our service". no need to contact me if you don't have anything to compensate....