Daniel V.
Update to the response they provided
I was tricked into purchasing the $3,995 package. I assumed he meant $39.95. He did not clarify the cost was in the thousands. After the first 3 days, I have not heard from anyone from this company. I do get a lot of e-mails to upgrade to a better program. Am curious since I wonder what I was suppose to get with the $3,995 package. Have not received anything that’s worth using. Yet they try to get me to buy more programs. This company is worthless to me. When I saw the $3,995 charge on my account I called and asked for a refund but he said I had to wait 91 days before applying for a refund. Never saw another company with such a lame excuse for refunds. I see problems after the 91 days are up and I ask for a refund. In response to the Schaeffer response. They say the recorded conversation mentioned that they stated that the amount was $3995 twice, I would like to hear that recording because I would never have agreed to that price. I don’t think they even mentioned it once.
Response from Schaeffer's Investment ResearchJul 9, 2023
Daniel -- my apologies for the delay in responding to your review. I am just now seeing this. I see that you signed up for one of our premier trading packages on May 8th. We have delivery confirmation for every trade recommendation sent to your email address on file. I also reviewed the phone call transcript where you consented to upgrading your trading program to a $3,995 (fully spelled out as three thousand nine hundred and ninety-nine dollars twice on the call) with a guarantee that, if after 90 days of trading this program, you are unhappy with it for any reason at all, we will return 75% of your subscription fee upon request. You have not hit 90 days on your subscription so I am unsure what you mean about "seeing programs after the 91 days are up" because that is patently false. As a side note, you emailed us requesting access to more trades on May 15th, a week after your purchase. The best way to resolve these concerns would be to reach out to our Customer Experience team (5135893800 x1250) and they will assist you.