ScentBox, Inc.Reviews of scentbox.com

It took two months to receive my perfumes. It's funny because they claimed the service as MONTHLY subscription. Their customers service reply email like teenagers. Don't subscribe.

If you live in Europe I advise you to rethink your over priced purchase, it ships from the USA so get ready for a charge of about 6 euro per package to receive it from customs which they say on the site free delivery, they say they will refund it and they ignore you every single email. Scam website is give zero if I could

My monthly subscription was marked as dispatched on January 17th, but tracking info revealed the carrier never received the package. I emailed scentbox to query in early February and my email was ignored. Followed up with another a few days later and was ignored again. A week later and I have had no response, no acknowledgement and no sign of the item I have paid for. I have now cancelled my subscription and will have to just accept the loss....

Waiting close to 2 months for first order.😡Decided to cancel subscription on website ,they say will contact to confirm cancellation !!Will be going to media and reporting to ombudsman.

Do not subscribe, do not even think doing it just to try it out coz it's impossible to cancel your subscription! You can not delete your account and they will be charging you every month until you change your bank card ! Baaaadddd !!!!

I signed up with Scentbox as a new customer still waiting on my first order. So I called them twice to where my order is and same answer from different customer service representative, they are having issues and this has never happened before. Yea right save your money and do not sign up cancel like I did, I just wasted money and I know now it is a scam.

No way to cancel subscription from website. Force you to email them to cancel. When I emailed, they said they had no record of my email address associated with any account.

I’ve been a loyal customer for over a year but my order from 11/22/22 supposedly shipped the next day but was just now received on 12/31/22. I’m not sure how shipping takes over a month, but I was never contacted or updated. The “contact us” link on the website doesn’t work so there’s no way to speak to a representative. Never had a problem in the past but now I’m hesitant to use in the future. They clearly have no problem taking my monthly payment despite not receiving the previous months supply.